Is it standard practice for NTS frontline "engineers" to work with more
than one SR at once? Is this why they force us to open tickets via
chat, so they can juggle us? I'm in the middle of a chat session and
the guy on the other end keeps typing the wrong response into the wrong
window. He has tried to offload me to email support twice, and is
asking me questions 2 or 3 times that i have either answered already in
chat, or in the SR descrioption...


AND NOW HE JUST CLOSED THE CHAT WINDOW AND "HUNG UP" ON ME!

I'm seriosuly ticked right now...