Anyone have or know where to get some info on the agent upgrade process. Like....
1. where files come from go to on the servers and desktops
2. what the log files tell me
3. what the updates-inprocess file tells the system
4. How to kick the process off again
5. how and when the agents report back to the zone as failed or complete
6. How the upgrade can be "completed with errors"
7. Why some machines never move from "pending" even though they show the upgrade on the WKS in the Workstation folder.
8. What the "ignore" option does for me or tells the system

I'm trying to understand this process to tell where and why I have 25% of my 4000 desktops just stuck in pending.