I am trying to setup the remote management proxy and am running into some issues. I am trying to install it on a WIndows 2008 server - Zenworks 10.3.1. When I try to remote control a device that is on the internet behind a router through the remote management proxy it tries to contact the device via it's NAT address. How will the server ever know the true address of the device? Does the Zenworks agent register it with the server? I see a lot of posts with people successfully doing this but do not understand how it can possibly work.

I currently have a case open with Novell but he is trying to test in his lab.