Hi,

I can get the installer to make it through the step of "External Database Configuration". It gives me an error "Unable to contact domain at 'domain_name'". I know this error is generic and it's not the source of the problem. I can login to the domain, I know the credentials are good, i can ping the sql server, etc. The only suspicious item, is the sql instance.


Upon cancelling the install, the "ZENworks_11_InstallLog.log" says that the instance is 'null' (line 288). This is a problem. I am providing an instance name, but the installer is not taking it?

Has anyone been able to install ZCM 11.0 using an SQL DB? I'm talking about the final release, not RC3.

PORTIONS OF THE LOG FILE:
__________________________________________________ _______________

Wed Jan 12 15:24:20 EST 2011

Free Memory: 28859 kB
Total Memory: 46804 kB


#Installation Type
#-----------------
IS_FIRST_SERVER=1
NOT_USED_USE_THE_OTHER_VAR_INSTEAD=0

#Select ZENworks Database
#------------------------
USE_EMBEDDED_DATABASE=0
USE_EXTERNAL_DB_SYBASE=0
USE_EXTERNAL_DB_MSSQL=1
USE_EXTERNAL_DB_ORACLE=0

#Select Database
#---------------
CREATE_NEW_EXTERNAL_DATABASE=1
USE_EXISTING_EXTERNAL_DATABASE=0

Summary
-------

Installation: Cancelledduring pre-install.

60 Successes
0 Warnings
0 NonFatalErrors
0 FatalErrors

Action Notes:

None

Install Log Detail:

Install Action: InstallAnywhere Variable
Status: SUCCESSFUL

Install Action: InstallAnywhere Variables
Status: SUCCESSFUL

Custom Action: com.novell.zenworks.install.customcode.ClassPathLo aderAction
Status: SUCCESSFUL

Install Action: InstallAnywhere Variables
Status: SUCCESSFUL

Install Action: InstallAnywhere Variables
Status: SUCCESSFUL

Install Action: InstallAnywhere Variable
Status: SUCCESSFUL

Custom Action: com.novell.zenworks.install.customcode.SetupLocale
Status: SUCCESSFUL

Install Action: InstallAnywhere Variable
Status: SUCCESSFUL

Custom Action: com.zerog.ia.customcode.util.fileutils.ExtractToFi le
Status: SUCCESSFUL

Custom Action: com.zerog.ia.customcode.util.fileutils.ExtractToFi le
Status: SUCCESSFUL

Custom Action: com.zerog.ia.customcode.util.fileutils.ExtractToFi le
Status: SUCCESSFUL

Custom Action: com.zerog.ia.customcode.util.fileutils.ExtractToFi le
Status: SUCCESSFUL

Custom Action: com.zerog.ia.customcode.util.fileutils.ExtractToFi le
Status: SUCCESSFUL

Install Action: Extracting files
Status: SUCCESSFUL

Install Action: Extracting files
Status: SUCCESSFUL

Custom Action: com.zerog.ia.customcode.util.fileutils.ExtractToFi le
Status: SUCCESSFUL

Custom Action: com.zerog.ia.customcode.util.fileutils.ExtractToFi le
Status: SUCCESSFUL

Custom Action: com.zerog.ia.customcode.util.fileutils.ExtractToFi le
Status: SUCCESSFUL

Install Action: Extracting files
Status: SUCCESSFUL

Custom Action: com.novell.zenworks.install.customcode.IsWin2k8R2
Status: SUCCESSFUL

Install Action: InstallAnywhere Variable
Status: SUCCESSFUL

Custom Action: com.novell.zenworks.install.customcode.ValidateIns tallPath
Status: SUCCESSFUL

Custom Action: com.novell.zenworks.install.customcode.CreateInsta llDirectory
Status: SUCCESSFUL


Status: SUCCESSFUL
Additional Notes: NOTE - SelectVolumeConfigureAction complete!

Custom Action: com.novell.zenworks.install.customcode.configure.C onfigSelectVolumeAction
Status: SUCCESSFUL

Install Action: InstallAnywhere Variables
Status: SUCCESSFUL

Custom Action: com.novell.zenworks.install.customcode.configure.B aseZenConfigAction
Status: SUCCESSFUL

Custom Action: com.novell.zenworks.install.customcode.ShouldInclu deMonoInstall
Status: SUCCESSFUL

Custom Action: com.novell.zenworks.install.customcode.ShouldDisab leSELinux
Status: SUCCESSFUL


Status: SUCCESSFUL
Additional Notes: NOTE - FirstServerConfigureAction complete!

Custom Action: com.novell.zenworks.install.customcode.configure.C onfigFirstServerAction
Status: SUCCESSFUL

Install Action: InstallAnywhere Variable
Status: SUCCESSFUL


Status: SUCCESSFUL
Additional Notes: NOTE - Opening Firewall Port 1086 (NewZoneValidator)


Status: SUCCESSFUL
Additional Notes: NOTE - Opening Firewall Port 1087 (NewZoneValidator)


Status: SUCCESSFUL
Additional Notes: NOTE - Running command: [C:\Users\xxx\AppData\Local\Temp\I1294863722\Window s\dblocate, -n]


Status: SUCCESSFUL
Additional Notes: NOTE - C:\Users\xxx\AppData\Local\Temp\I1294863722\Window s\dblocate:: OUT: SQL Anywhere Server Enumeration Utility Version 10.0.1.3960


Status: SUCCESSFUL
Additional Notes: NOTE - C:\Users\xxx\AppData\Local\Temp\I1294863722\Window s\dblocate:: OUT:


Status: SUCCESSFUL
Additional Notes: NOTE - C:\Users\xxx\AppData\Local\Temp\I1294863722\Window s\dblocate:: OUT: No servers found


Status: SUCCESSFUL
Additional Notes: NOTE - Closing Firewall Port 1086 (NewZoneValidator)


Status: SUCCESSFUL
Additional Notes: NOTE - Closing Firewall Port 1087 (NewZoneValidator)


Status: SUCCESSFUL
Additional Notes: NOTE - Unable to query agent state: Unable to read WorkstationGUID from registry.

Custom Action: com.novell.zenworks.install.customcode.NewZoneVali dator
Status: SUCCESSFUL

Install Action: InstallAnywhere Variable
Status: SUCCESSFUL

Install Action: Jump To: Next NO JUMP -- Prev: Enter new zone info
Status: SUCCESSFUL

Custom Action: com.novell.zenworks.install.customcode.Clearvariab les
Status: SUCCESSFUL


Status: SUCCESSFUL
Additional Notes: NOTE - IsEmbeddedDBConfigureAction complete!

Custom Action: com.novell.zenworks.install.customcode.configure.C onfigIsEmbeddedDBAction
Status: SUCCESSFUL

Install Action: InstallAnywhere Variable
Status: SUCCESSFUL


Status: SUCCESSFUL
Additional Notes: NOTE - ShouldCreateDBConfigureAction complete!

Custom Action: com.novell.zenworks.install.customcode.configure.C onfigShouldCreateDBAction
Status: SUCCESSFUL


Status: SUCCESSFUL
Additional Notes: NOTE - Name: lab.prv


Status: SUCCESSFUL
Additional Notes: NOTE - Addr: 10.x.x.x


Status: SUCCESSFUL
Additional Notes: NOTE - Reach: true


Status: SUCCESSFUL
Additional Notes: NOTE - Connection failed due to Exception: Network error IOException: Connection refused: connect


Status: SUCCESSFUL
Additional Notes: NOTE - Connection URL is 'jdbc:jtds:sqlserver://my servername.lab.prv:1433/', User: 'my username', Domain: 'lab.prv', Instance: 'null'


Status: SUCCESSFUL
Additional Notes: NOTE - Name: lab.prv


Status: SUCCESSFUL
Additional Notes: NOTE - Addr: 10.x.x.x


Status: SUCCESSFUL
Additional Notes: NOTE - Reach: true


Status: SUCCESSFUL
Additional Notes: NOTE - Connection failed due to Exception: Network error IOException: Connection refused: connect


Status: SUCCESSFUL
Additional Notes: NOTE - Connection URL is 'jdbc:jtds:sqlserver://my sername.lab.prv:1433/', User: 'my usernames', Domain: 'lab.prv', Instance: 'null'

INSTALLATION WAS CANCELLED BY USER DURING PRE-INSTALLATION



Thank you.