We are having a GW8 client issue. On some users, when they receive a new email, the new email appears at the top of the messages list when they have their messages ordered vice versa. If you close out of the client and reopen it, it will show up at the bottom of the list like it is supposed to. The users are not seeing the email and having to close and reopen the client. This issue appears to be with the machine. If the user logs in to a different machine, the problem is not there.

Because we have not been able to fix the issue, we have typically been reimaging a machine to fix. My problem is that I have reimaged a user's machine to fix the issue and the issue remains.

I have already ran a full maintenance on the user, just to make sure that there was not a problem with her mailbox.

Any suggestions would be helpful.