I have a client on GW Client version 8.0.1. Every time he tries to send an email to, or "reply all" to an email with more than 6 recipients, his client crashes and he is kicked out of GroupWise. The faulting module is msvcr800.dll. This user is running in caching mode, because he is located at a remote site, connected by a small pipe, and has LOTS of emails.

I have run GWCHECK on his remote/caching mailbox using the analyze/fix option, and it did recover space in his user and msg.db files. It also found 1 record with error 83 (failed to archive), 2 error code 3 (LIN attachment records found but not used), 8 error code 52 (outdated search records), and 441 error 67 (outdated execution records notify/alarm). Other than those issues, everything looks to be in order, yet even after running the GWCHECK, he still cannot send to more than 6 people at a time. Novell's response (as it ALWAYS is) was to "upgrade to 8.0.2 with hot patch 2," and that's all the help they ever seem to give me...

Any ideas would be greatly appreciated.