GroupWise 8.0.2
Datasync 1.1

Phone number lookup on mobile device works for personal GroupWise address books, but not for the GroupWise system address book.

Example:
"John Smith" is a user in the GroupWise system address book. His phone number, 12345678, is entered in the "Telephone" field in ConsoleOne. The system address book is synced to the device (iPhone 4), and "John Smith" can be found in the GroupWise system (global) address book on the device, with 12345678 as his "work" phone number. So far so good.

But: When there is an incoming call, the phone display will show "12345678", NOT "John Smith".

However: If I create a new contact in my personal address book in the GW client, with the same name and phone number, the iPhone will show an incoming call from "John Smith", NOT 12345.

Is this working as intended, or is there a way to make, or is there a way to make phone number lookup work for the GW system address book?


Thanks

- knut