Our system:
DataSynchronizer 1.1.1 (build 343); SLES 11.1 (64bit)
GroupWise 8.0.2hp1; NetWare 6.5.8

I've had problems with an HTC Incredible not being able to sync e-mails
consistently. I currently have several pending e-mails for this device,
and they have been accumulating for the last couple hours. I have the
logging set to debug/verbose, and am repeatedly seeing that the "last
sync failed" for this user and the message "!!!Attachment still
downloading!!!" with each new sync attempt in the mobility-AppInterface log.

This user's e-mail seems to be stuck on one particular e-mail. I
believe I have it narrowed down to a GroupWise routing slip with several
attachments. I have tried moving this e-mail out of his mailbox, into a
newly created cabinet folder, but the data synchronizer seems to be
stuck trying to sync it. Below is the list of attachments to this
routing slip, followed by their file sizes (bytes), as taken from the
e-mail's properties page in GroupWise:

2011 ER 3-19.xlsx 18918
2011 ER 3-26.xlsx 18789
MESSAGE 609
receipts 3-19-11 (part II).pdf 41958
receipts 3-26-11 (part II).pdf 62246
receitps 3-19-11 (part I).pdf 37862
receitps 3-26-11 (part I).pdf 144982
TEXT.htm 447

The file sizes are well within our 1000KB maximum attachment size
settings in Data Synchronizer. Does Data Synch not like parenthesis in
the file names? What must I do to get data synch to stop attempting to
process a particular e-mail (just moving it doesn't seem to help)?

Any suggestions?

Thanks,
-Greg


********* LOG EXCERPT *********
2011-03-28 14:55:18.685 DEBUG_VERBOSE [CP WSGIServer Thread-17]
[DeviceInterface:904] [userID:] [eventID:] [objectID:] [] !!!AUTHDATA -
already authenticated
2011-03-28 14:55:18.686 DEBUG_VERBOSE [CP WSGIServer Thread-17]
[DeviceInterface:502] [userID:cn=username,o=orgname] [eventID:]
[objectID:] [Server] !!!deviceId: thedeviceid, request percentage 86 -
requests timed out 0
2011-03-28 14:55:18.686 DEBUG_VERBOSE [CP WSGIServer Thread-17]
[DeviceInterface:529] [userID:cn=username,o=orgname] [eventID:]
[objectID:] [Server] Sync command received
2011-03-28 14:55:18.686 DEBUG_VERBOSE [CP WSGIServer Thread-17]
[DeviceInterface:536] [userID:] [eventID:] [objectID:] [] !!!connectorPK = 6
2011-03-28 14:55:18.687 DEBUG_VERBOSE [CP WSGIServer Thread-17]
[DeviceInterface:545] [userID:] [eventID:] [objectID:] []
!!!updatePolicy = False
2011-03-28 14:55:18.711 DEBUG_VERBOSE [CP WSGIServer Thread-17]
[sync:62] [userID:cn=username,o=orgname] [eventID:] [objectID:] [Sync]
REQUEST
2011-03-28 14:55:18.711 DEBUG_VERBOSE [CP WSGIServer Thread-17]
[sync:83] [userID:cn=username,o=orgname] [eventID:] [objectID:] [Sync]
Start doSync
2011-03-28 14:55:18.712 DEBUG_VERBOSE [CP WSGIServer Thread-17]
[sync:221] [userID:cn=username,o=orgname] [eventID:] [objectID:] [Sync]
Class = Email, FolderID = 2, SyncKey = 10 (11)
2011-03-28 14:55:18.713 DEBUG_VERBOSE [CP WSGIServer Thread-17]
[sync:2628] [userID:] [eventID:] [objectID:] [] __getMoreItems:
2011-03-25T00:00:00Z
2011-03-28 14:55:18.713 DEBUG_VERBOSE [CP WSGIServer Thread-17]
[sync:2640] [userID:cn=username,o=orgname] [eventID:] [objectID:] [Sync]
Request FilterType 2
2011-03-28 14:55:18.713 DEBUG_VERBOSE [CP WSGIServer Thread-17]
[sync:2641] [userID:cn=username,o=orgname] [eventID:] [objectID:] [Sync]
storedEmailFilterType 2
2011-03-28 14:55:18.721 DEBUG_VERBOSE [CP WSGIServer Thread-17]
[sync:841] [userID:cn=username,o=orgname] [eventID:] [objectID:]
[Sync] last sync failed... len(syncEvents) = 1
2011-03-28 14:55:18.721 DEBUG_VERBOSE [CP WSGIServer Thread-17]
[sync:881] [userID:cn=username,o=orgname] [eventID:] [objectID:]
[Sync] processing eventId
default.pipeline1.groupwise-source-soapbridge.40034812594f11e0bbe1000c29329461
2011-03-28 14:55:23.727 DEBUG_VERBOSE [CP WSGIServer Thread-17]
[sync:1486] [userID:cn=username,o=orgname] [eventID:] [objectID:] []
!!!Attachment still downloading!!!
2011-03-28 14:55:28.732 DEBUG_VERBOSE [CP WSGIServer Thread-17]
[sync:1486] [userID:cn=username,o=orgname] [eventID:] [objectID:] []
!!!Attachment still downloading!!!
2011-03-28 14:55:33.735 DEBUG_VERBOSE [CP WSGIServer Thread-17]
[sync:1486] [userID:cn=username,o=orgname] [eventID:] [objectID:] []
!!!Attachment still downloading!!!
2011-03-28 14:55:38.738 DEBUG_VERBOSE [CP WSGIServer Thread-17]
[sync:1486] [userID:cn=username,o=orgname] [eventID:] [objectID:] []
!!!Attachment still downloading!!!
2011-03-28 14:55:43.744 DEBUG_VERBOSE [CP WSGIServer Thread-17]
[sync:1486] [userID:cn=username,o=orgname] [eventID:] [objectID:] []
!!!Attachment still downloading!!!
2011-03-28 14:55:48.751 DEBUG_VERBOSE [CP WSGIServer Thread-17]
[sync:1486] [userID:cn=username,o=orgname] [eventID:] [objectID:] []
!!!Attachment still downloading!!!
2011-03-28 14:55:48.752 DEBUG_VERBOSE [CP WSGIServer Thread-17]
[sync:971] [userID:cn=username,o=orgname] [eventID:] [objectID:] [Sync]
Filter specified (filterDate = 2011-03-25T00:00:00). Soft deleting 0 objects
2011-03-28 14:55:48.799 DEBUG_VERBOSE [CP WSGIServer Thread-17]
[sync:1011] [userID:cn=username,o=orgname] [eventID:] [objectID:] [Sync]
Syncing 1 requests
2011-03-28 14:55:48.799 DEBUG_VERBOSE [CP WSGIServer Thread-17]
[sync:1012] [userID:cn=username,o=orgname] [eventID:] [objectID:] [Sync]
RESPONSE
2011-03-28 14:55:48.800 DEBUG_VERBOSE [CP WSGIServer Thread-17]
[sync:411] [userID:cn=username,o=orgname] [eventID:] [objectID:]
[CheckPoint] End doSync