OK, I needed to remove and reinstall the agent on my laptop. It wouldn't remove, throwing some error about ZESM (even though I don't use, or even want ZESM - for some reason Novell has decided to force it on us). After trying a couple reboots, and a couple more attempts to uninstall, I used the ZCM 10 agent cleanup tool, and then rebooted. Now I get to the last step of the agent install, and I get an error that "installation of setup.exe has failed" I again used the cleaner to remove what was there, and tried again, same error. Now I have this machine that I cannot install the agent on.