"Authentication gateway failed to verify entered parameters
Format error reported by authentication gateway"

I'm having the problem mentioned in TID10089468, though the suggested

fix doesn't help.

I'm running BM3.8 and using certificates successfully to login to the

vpn, but I have one user that sits behind a BM3.7 server that I don't

control. I'm guessing that the certificate method won't work for this

situation. Any thoughts on how I can get this to work?