After I upgraded our zcm from version 10.3.1 to 11, it is strange that
all of our dvd or cd on all the xp machines quits working on burning
file and also Roxio software can no longer detect dvd or cd rom. I
imaged a new machine with the exactly same hardware configuration with
no zcm and the machine is working fine with dvd or cd burner and Roxio
but once I put zcm 10 agent there, the dvd or cd rom quit working on
burning any files and Roxio can no longer detect any cd or dvd rom.

Can someone give some suggestion?

Thanks a lot!