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Thread: ZCM 11 Patch Management

  1. #1
    Join Date
    Mar 2009
    Location
    Brisbane, QLD, Australia
    Posts
    63

    ZCM 11 Patch Management

    Hi,

    New to Patch Management and using the trial that came as we upgraded from 10.3.0a to 11.

    My PM is downloading Patches fine, I go and test one by selecting the patches Not patched link, unticking all the computers and ticking one that I want to test. I then go to the action menu and select deploy remediation - then select all the options including setting a date and time (I have realised that choosing now when not cached causes error:

    Failed to process action: Information for id 3f0bdbd928e2944a2d933d146cffe48d has not been cached.)

    I have not progressed to the next stage in our 11 rollout as we are having issues with BSOD on xp and win7 getting stuck at welcome screen on login or BSOD on shutdowns.
    Currently we have a mix of winxp with 10.3.0a, 11 and 11 Cumulative patch. This is the same for win7.

    I have tried deploying to all flavours of above and different patches (eg symantec endpoint virus defns and adobe 9 or X) but still i get the following error:

    Action "9f29b1bb059fdf69a9d9fcaa1bb2f5a9" of the child bundle "Adobe Reader X 10.0.0 for Windows (FullUpgrade) (E--797867525" failed.

    I have watched the agent properties and seen the patch download do some HDD activity and then just stop usually with no error (one time i have seen an error on client was when a SEP virus defn went out to a winxp 10.3.0a - C++ errror with smc.exe and the symantec client shut down)

    Is there something I am doing wrong - I have a friend in a similar environment (school SOE across state) who can do the PM on ZCM11.

    thanks.

  2. #2
    Join Date
    Mar 2009
    Location
    Brisbane, QLD, Australia
    Posts
    63

    Re: ZCM 11 Patch Management

    Further logs on a win7 10.3.0a show the below

    Faulting application name: remediate.exe, version: 10.2.2.3, time stamp: 0x4b75dc29
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x6a63324e
    Faulting process id: 0x1124
    Faulting application start time: 0x01cc0b7afea3b355
    Faulting application path: C:\Program Files\Novell\ZENworks\zpm\remediate.exe
    Faulting module path: unknown
    Report Id: 40bd5429-776e-11e0-98ac-002481916f06

    Category: ActionManager
    ActionMan.ActionContinueOnFailure: The action VerifyBundle (ID:Adobe Reader X 10.0.0 for Windows (FullUpgrade) (E--797867525) failed due to the reason : Failed to launch C:\Program Files\Novell\ZENworks/zpm/Remediate.exe. Exit code: -1073741819, however the action is set to continue on failure.


    Category: BundleManager
    BUNDLE.ChildActionError: Action "9f29b1bb059fdf69a9d9fcaa1bb2f5a9" of the child bundle "Adobe Reader X 10.0.0 for Windows (FullUpgrade) (E--797867525" failed.


    Any help appreciated.

  3. #3
    Brad Johnson NNTP User

    Re: ZCM 11 Patch Management

    Clarja;

    I too am just getting going with ZCM 11 patch management. To get patch
    management working consistently in our environment required the ZCM 11.0 -
    Cumulative Agent Patch 1 and updated Analyze.exe and Remediate.exe files I
    received as a result of opening a service request.

    Brad Johnson


    __________ Information from ESET NOD32 Antivirus, version of virus signature database 6098 (20110505) __________

    The message was checked by ESET NOD32 Antivirus.

    http://www.eset.com




  4. #4
    Join Date
    Mar 2009
    Location
    Brisbane, QLD, Australia
    Posts
    63

    Re: ZCM 11 Patch Management

    Hi Brad,

    So after the patch and exes all is working well?.....I have tried on some clients with the Cumulative Patch but still no real success.....might need the two exes listed, however i`m on an SLA so dont think I can raise a SR ????

  5. #5
    Brad Johnson NNTP User

    Re: ZCM 11 Patch Management

    Clarja;

    The two new exes made a big difference. We are still working through a few
    issues, but things are much better.

    Brad Johnson

    "clarja" <clarja@no-mx.forums.novell.com> wrote in message
    news:clarja.4tasg0@no-mx.forums.novell.com...
    >
    > Hi Brad,
    >
    > So after the patch and exes all is working well?.....I have tried on
    > some clients with the Cumulative Patch but still no real
    > success.....might need the two exes listed, however i`m on an SLA so
    > dont think I can raise a SR ????
    >
    >
    > --
    > clarja
    > ------------------------------------------------------------------------
    > clarja's Profile: http://forums.novell.com/member.php?userid=45948
    > View this thread: http://forums.novell.com/showthread.php?t=438310
    >
    >
    > __________ Information from ESET NOD32 Antivirus, version of virus
    > signature database 6100 (20110506) __________
    >
    > The message was checked by ESET NOD32 Antivirus.
    >
    > http://www.eset.com
    >
    >
    >



    __________ Information from ESET NOD32 Antivirus, version of virus signature database 6101 (20110506) __________

    The message was checked by ESET NOD32 Antivirus.

    http://www.eset.com




  6. #6
    Join Date
    Sep 2007
    Location
    High Wycombe, Buckinghamshire, England
    Posts
    11,841

    Re: ZCM 11 Patch Management

    Clarja,

    they were posted to http://download.novell.com/patch/finder on Monday -
    don't forget you can subscribe to receive emails for patches

    --

    Shaun Pond



  7. #7
    Join Date
    Mar 2009
    Location
    Brisbane, QLD, Australia
    Posts
    63

    Re: ZCM 11 Patch Management

    Hi Shaun,

    Thanks for the link, I have imported the bundle and applied to one test machine - I tell you what the celebration of applying a simple flash player update successfully was long over due So far so good - Been a long time Novell person and Forum digger and I`m sure many would agree that I must thank you and quite a few other heavy posters for all your contributions, they certainly dont go un-appreciated.

    Thanks mate.

  8. #8
    Join Date
    Sep 2007
    Location
    High Wycombe, Buckinghamshire, England
    Posts
    11,841

    Re: ZCM 11 Patch Management

    Clarja,

    you're very welcome, I realised it's been more than 12 years since I
    started in the forums...

    --

    Shaun Pond



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