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Thread: Unknown Target Address-ZCM Agent Deployment Task

  1. #1

    Unknown Target Address-ZCM Agent Deployment Task

    Receiving the above message when attempting a deployment task to a Windows
    XP workstation. The workstation meets agent requirements, has simple file
    sharing turned off as well as the firewall. Using a Windows Proxy for the
    task. The machine has been migrated to ZCM 11 from Zfd7. The deployment task
    targets this one machine only. The windows proxy can ping the machine as can
    the primary server (SLES 11). Details on the "discovered" device are
    correct. The workstation is NOT in DNS, but the workstation can resolve the
    dns name of the primary server. Is this a DNS issue? I hope not; the
    customer does not want to put 3500 workstations in their dns database.

    The proxy and the target machine are on the same VLAN, but the primary
    server is not.


  2. #2
    Jared Jennings NNTP User

    Re: Unknown Target Address-ZCM Agent Deployment Task

    Ed Bogue,

    >The machine has been migrated to ZCM 11 from Zfd7.


    The machine you are using for a proxy or the machine you are deploying to?
    The later doesn't make sense...

    Have you looked in the ZCC.log (server-side) as to what address the server
    is trying to communicate with? Maybe something is amiss there..

    --
    Jared Jennings
    Senior Systems Engineer, Computer Integrated Services (CIS)
    http://www.ciscony.com

    My Blog and Wiki with Tips, Tricks, and Tutorials
    http://jaredjennings.org
    Twitter@ jaredljennings

  3. #3

    Re: Unknown Target Address-ZCM Agent Deployment Task

    Jared,

    The target machine for the deployment task is a zfd7 XP workstation. I
    performed the zen 11 migration of workstations and now this machine sits in
    the list of deployable types and devices discovered through the zenworks
    migration. The proxy machine (Windows 7) had the zcm 11 agent installed
    manually.

    Here is the message detail from zcc.log. No information about the address
    being used by the deployment task.

    09 May 2011 15:10:33 MessageUtil..........99 :Note: 1 of 1 Deployment Tasks
    successfully launched.
    09 May 2011 15:11:58 MessageUtil..........99 :Note: 1 of 1 Deployment Tasks
    successfully launched.
    09 May 2011 15:13:47 MessageUtil..........99 :Note: 1 of 1 Deployment Tasks
    successfully launched.
    09 May 2011 15:22:11 MessageUtil..........99 :Note: 1 of 1 Deployment Tasks
    successfully launched.

    I am wondering if the issue is related to the proxy being Windows 7 trying
    to speak to the XP box? As I said there are no firewall or connectivity
    issues that I know about. I confirmed communications between the zen server
    and both the proxy and target workstation.

    Is there a way to increase the log level on zcc.log? What do you think about
    the win 7 proxy vs win xp proxy?

    Ed

    "Jared Jennings" <jaredljenningsNO@SPAMmyrealbox.com> wrote in message
    news:XE1yp.798$CL.163@kovat.provo.novell.com...
    > Ed Bogue,
    >
    >>The machine has been migrated to ZCM 11 from Zfd7.

    >
    > The machine you are using for a proxy or the machine you are deploying to?
    > The later doesn't make sense...
    >
    > Have you looked in the ZCC.log (server-side) as to what address the server
    > is trying to communicate with? Maybe something is amiss there..
    >
    > --
    > Jared Jennings
    > Senior Systems Engineer, Computer Integrated Services (CIS)
    > http://www.ciscony.com
    >
    > My Blog and Wiki with Tips, Tricks, and Tutorials
    > http://jaredjennings.org
    > Twitter@ jaredljennings



  4. #4
    Jared Jennings NNTP User

    Re: Unknown Target Address-ZCM Agent Deployment Task

    Ed Bogue,

    >Is there a way to increase the log level on zcc.log? What do you think
    >about the win 7 proxy vs win xp proxy?


    I haven't heard of that being an issue. ...Are you IPV6 or IPV4?

    --
    Jared Jennings
    Senior Systems Engineer, Computer Integrated Services (CIS)
    http://www.ciscony.com

    My Blog and Wiki with Tips, Tricks, and Tutorials
    http://jaredjennings.org
    Twitter@ jaredljennings

  5. #5

    Re: Unknown Target Address-ZCM Agent Deployment Task

    IPv4
    "Jared Jennings" <jaredljenningsNO@SPAMmyrealbox.com> wrote in message
    news:0odyp.884$CL.285@kovat.provo.novell.com...
    > Ed Bogue,
    >
    >>Is there a way to increase the log level on zcc.log? What do you think
    >>about the win 7 proxy vs win xp proxy?

    >
    > I haven't heard of that being an issue. ...Are you IPV6 or IPV4?
    >
    > --
    > Jared Jennings
    > Senior Systems Engineer, Computer Integrated Services (CIS)
    > http://www.ciscony.com
    >
    > My Blog and Wiki with Tips, Tricks, and Tutorials
    > http://jaredjennings.org
    > Twitter@ jaredljennings



  6. #6

    Re: Unknown Target Address-ZCM Agent Deployment Task

    I think I have the answer, but I don't like it.

    I have a SLES 11 Primary Server with either a Windows XP or Windows 7 proxy.
    When you launch the deployment task the primary server hands essentially the
    entire task over to the proxy, including resolving the name of the target
    machine. My proxy was speaking to a different dns server than the primary
    server AND there was no record in dns for the target machine. When I put the
    a and ptr records for the target in the proper dns server the proxy
    proceeded to connect and deploy the agent.

    There is no way the customer is going to put their 3500 workstations in dns
    or enable dynamic dns. I need the deployment task to target the ip
    addresses, not the dns names. If that is not possible I will have to resort
    to using the zfd 7 app object or a login script.

    Ed

    "Jared Jennings" <jaredljenningsNO@SPAMmyrealbox.com> wrote in message
    news:0odyp.884$CL.285@kovat.provo.novell.com...
    > Ed Bogue,
    >
    >>Is there a way to increase the log level on zcc.log? What do you think
    >>about the win 7 proxy vs win xp proxy?

    >
    > I haven't heard of that being an issue. ...Are you IPV6 or IPV4?
    >
    > --
    > Jared Jennings
    > Senior Systems Engineer, Computer Integrated Services (CIS)
    > http://www.ciscony.com
    >
    > My Blog and Wiki with Tips, Tricks, and Tutorials
    > http://jaredjennings.org
    > Twitter@ jaredljennings



  7. #7
    Jared Jennings NNTP User

    Re: Unknown Target Address-ZCM Agent Deployment Task

    I just tested this, (from a windows server) but I didn't have any DNS
    working and I used a Windows 7 machine as the proxy.

    Could you look in the ADMIN$ share on the destination machine, is there
    any logs there? Like a ADMIN$\ZENPreAgent.dotnetlog

    --
    Jared Jennings
    Senior Systems Engineer, Computer Integrated Services (CIS)
    http://www.ciscony.com

    My Blog and Wiki with Tips, Tricks, and Tutorials
    http://jaredjennings.org
    Twitter@ jaredljennings

  8. #8
    Join Date
    Dec 2007
    Posts
    193

    Re: Unknown Target Address-ZCM Agent Deployment Task

    Was there a final resolution to this problem - I believe I'm having a similar issue. No dynamic DNS established but the proxy is trying to resolve the workstation names instead of just using the IP address.

  9. #9
    Jared Jennings NNTP User

    Re: Unknown Target Address-ZCM Agent Deployment Task

    I wasn't able to duplicate the issue, but that doesn't mean much.

    Out of curiosity, do you have a full DNS name set on the proxy and
    destination workstations? Properties of computer, computer name, FULL DNS
    suffix

    --
    Jared Jennings
    Senior Systems Engineer, Computer Integrated Services (CIS)
    http://www.ciscony.com

    My Blog and Wiki with Tips, Tricks, and Tutorials
    http://jaredjennings.org
    Twitter@ jaredljennings

  10. #10
    Join Date
    Dec 2007
    Posts
    193

    Re: Unknown Target Address-ZCM Agent Deployment Task

    Are you asking if the 'primary DNS suffix' is set? I will have to check. I'll have the customer take a screen shot of a workstation and the proxy workstation to see.

    Thanks.

    Quote Originally Posted by Jared Jennings View Post
    I wasn't able to duplicate the issue, but that doesn't mean much.

    Out of curiosity, do you have a full DNS name set on the proxy and
    destination workstations? Properties of computer, computer name, FULL DNS
    suffix

    --
    Jared Jennings
    Senior Systems Engineer, Computer Integrated Services (CIS)
    Computer Integrated Services

    My Blog and Wiki with Tips, Tricks, and Tutorials
    Main Page - ZENWorks Wiki
    Twitter@ jaredljennings

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