We've installed ZCM11 as a test setup and I've activated it. We are getting updates in the form of the monthly PRUs, but I can't download any restricted updates such as the Windows 7SP1 patch.
Our SLA is current & ZCM is one of the products we have purchased, but every time I try to access a ZCM 11 restricted patch I get a message saying "You are not authorized to access this item."
Am I right in assuming I ought to have access to these patches? If so, I assume I should contact Novell support to fix this problem?

Also, is there a way to have the server download ZCM patches along with the SLES patches via the patch channel?