I've had a few users lately ask how they can break the link between the system contact and a personal contact. An example would be if we have John Smith and his eDirectory phone number is the main office line. If someone adds John Smith to their personal address book, they may want to update that entry with a more direct phone number. At some interval (my guess is when their cache updates their address books weekly), their custom changes are over-written with what is in the system book.

Is there an easy way to break these links? The only thing I've found in the past is to do something like add a space at the end of the person's name. Surely there's a better way than this, I just cannot figure it out.