We have the embedded Sybase running on its own server. ZCM 10.3.3. SLES 10

1. The ZCM installers (10.3>10.3.1>10.3.2>10.3.3) do NOT touch the database during upgrades; is that correct?

2. After reading thru forums and docs, I as understand it, we should treat the DB as a separately administered product from ZCM. Even though it was installed from the ZCM 10.3 disk?

3. Where do we get Sybase product patches and support? From Novell or Sybase? Do we need to open a support contract with Sybase then? (I can't seem to get them to allow me to even see their patches without a customer number)

thanks for help!