Rise of BSM 2.0 from the Fiery Failure of BSM Marketecture
11-Jul-2011 07:04 PM

"Data, Data Everywhere — Not a BIT of Intelligence Anywhere" What is Business Service Management simply and why does it appear to have waned in discussion and answer the question has it failed, is the concept required, what's new?  Yes, the number one complaint in the market is still that IT does not understand the [...]