Hi All
my customer set some user accounts could login ZCC, and assign them have remote coontrol rights.
This week,he set other users have the same remote rights,but they could not run RM correctly. ZCC response the error message"Rights Authentication failed. You do not have rights to perform Remote Control......".but I check again...the setting that he configure is correct.
I do not know why these user accounts that he set at the last could not run remote Control.
Anyone have seem the silimar problem ??

Customer ZCM information"
ZCM Version:10.3.a
Admin workstation:WInXP Pro SP3
Browser version:IE7