Hello All,

We have been having issues with our GW 8 System.
The back story is we had a Netware 6.5 Machine and updated from GW7 to GW8 and then transferred to a Suse 10 box.
We had issues with changes in Console One not updating the GW8 system (http://forums.novell.com/novell/nove...lected-c1.html). A top down rebuild fixed the issue but now it appears as though we have a new problem:

People have been sending mail from outside emails and haven't been getting to the recipients mailbox.
I was able to track down a message in the GWIA logs that shows a message being send from an outside source coming into the system.

13:34:20 064 MSG 511425 Processing inbound message: /opt/novell/groupwise/mail/crofton/wpgate/gwia/receive/fcbfa1e4.673
13:34:20 064 MSG 511425 Sender: XXX@XXX.com
13:34:20 064 MSG 511425 Recipient: YYY@croftonhouse.ca
13:34:20 064 MSG 511425 Queuing to MTA

We have Gwava for our spam filter but it hasn't caught this message. It's like it just leaked out a crack and I'll find a little pile of email dust under the server!

Meanwhile another user says when people email her some of them get a response from crofton.GWIA:
"Item to user(s) at crofton was undeliverable, subject: 2012 dates"

And some users when they send mail it will just sit in the outbox and say "Pending" and never actually go through but will go through the second time round.

It's totally intermittent and doesn't affect everyone.

I have tried running a GWCheck on the Domain, the PO, and individual users. They all come back with some typical problem messages but always list 0 problems at the end.

This is the gwcheck from one problem user:

================================================== ==============================
===== BEGIN - JOB LOG ================================================== ========
================================================== ==============================

================================================== ==============================
===== TASK LOG - 0 (4e141d7d.ckl) ==============================================
================================================== ==============================
Novell GroupWise - GWCHKSRV - Version 8.0.2
Processed on Wednesday, July 6, 2011 - 8:31 am



************************************************** *******************
Processing information for this run:
Path to PO = /opt/novell/groupwise/mail/po
Post Office= po
User = All
Action = DMS Contents Check
Statistics = No
Verbose = No
Upd DiskSpace= No
Output log = /opt/novell/groupwise/mail/po/wpcsout/chk/4e141d7f.ckl


GWCHECK user options analysis:
- options are consistent.
************************************************** *******************



STRUCTURAL VERIFICATION of system databases
STRUCTURAL VERIFICATION of database ngwguard.db
- Database is structurally consistent
Reading Guardian Database store catalog info

CONTENTS VERIFICATION of Document databases
- Verify library
Checking library crofton.po.po Library
- Libraries processed successfully


PROCESSING COMPLETED- total processing time: 0:00:01

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

================================================== ==============================
===== JOB LOG SUMMARY (4e141d7e.ckl) ===========================================
================================================== ==============================
Processing completed



***** OVERALL STATS FOR THIS RUN *****
************************************************** *******************
Uncorrectable conditions encountered:
- No problems found
Correctable conditions encountered:
- No problems found
************************************************** *******************



Overall processing time for the entire job: 0:00:01



Accumulated task processing times spent on the job: 0:00:01

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

================================================== ==============================
===== END - JOB LOG ================================================== ==========
================================================== ==============================

This is the end of the check for the PO:



***** OVERALL STATS FOR THIS RUN *****
************************************************** *******************
Uncorrectable conditions encountered:
CODE DESCRIPTION COUNT
---- -------------------------------------------------- -----
50 Orphaned Blob files (deleted)...................... 3624
Correctable conditions encountered:
CODE DESCRIPTION COUNT
---- -------------------------------------------------- -----
3 LIN_ATTACHMENT_RECORDs found but not used.......... 36
7 User Attachments found but not referenced.......... 1
19 MSG host recs, LIN_DRN pointing to missing record.. 5
22 MSG user recs, LIN_DRN pointing to missing record.. 2
23 Databases in Store Catalog, not in Address Book.... 2
37 Item records with missing message database recs.... 1
39 Unrecognized or invalid files in mail directories.. 12
49 User databases found for non-existent users........ 2
52 Outdated search records found...................... 44
66 GWCheck log files in log directory................. 5
67 Outdated execution records.(notify/alarm).......... 28018
78 Item records with invalid fields................... 42
79 Duplicate folder names at same level............... 9
82 Inaccessible attachment files...................... 4
93 Unused blob files (deleted)........................ 14809
96 Records found with duplicate invalid fields........ 106
98 Category records missing fields.................... 4
100 Users missing system categories.................... 1
102 Contact folders out of sync........................ 53
************************************************** *******************




GroupWise System Information

Number of Users............... 208 Number of Post Offices......... 1
Number of Mailboxes........... 230
------------------------------------------------------------------------------

Item statistics: TOTAL /MBOX Mailbox statistics: TOTAL /MBOX
normal items........1033561 4493.7 Boxes with mail....... 221
forwarded items.....128285 557.7 IN box entries:
reply items.........690491 3002.1 read................723183 3144.2
total items.........1852337 8053.6 unread.............. 2266 9.8
new.................84713 368.3
Distribution statistics: total...............810162 3522.4
to single user......752058 3269.8 Boxes over IN limit. 143
to <= 3 users.......864263 3757.6 OUT box entries:
to many users.......51500 223.9 total...............912592 3967.7
sent encrypted (%).. 0 Boxes over OUT limit 139
Schedule statistics:
Average item length.... 124KB Boxes with schedules.. 163
INcoming appointments:
Items w/ attachments...70566 read................ 8542 37.1
Average number attach.. 1 unread.............. 1 0.0
Average attach length.. 788 new................. 2819 12.2
total...............11362 49.4
Items hidden by rcvr... 158 OUTgoing appointments:
Items in trashcan......37824 164.4 total............... 5314 23.1



Items counts: TOTAL /MBOX
----- -----
mail 1743903 7582.1
appointment 95356 414.5
note 8253 35.8
task 4825 20.9
phone 0 0.0
profile 709 3.0
others 44 0.1



Items breakdown: IN OUT PERS DRAFT | TOTAL
----- ----- ----- ----- + -----
mail..................832938 909915 85 965 | 1743903
appointment...........11362 5314 78655 25 | 95356
note.................. 148 471 7633 1 | 8253
task.................. 37 63 4724 1 | 4825
phone................. 0 0 0 0 | 0
----------------------------- + ------
total.................844485 915763 91097 992 | 1852337

Priority breakdown: LOW NORM HIGH | TOTAL
----- ----- ----- | -----
mail.................. 46 1717070 25737 | 1742853
appointment........... 0 16634 42 | 16676
note.................. 0 581 38 | 619
task.................. 0 95 5 | 100
----------------------+------
total................. 46 1734380 25822 | 1760248

Security breakdown: NORM PROP CONF SECR TSEC FYEO | TOTAL
----- ----- ----- ----- ----- ----- | -----
mail..................1742360 64 411 1 5 12 | 1742853
appointment...........16676 0 0 0 0 0 | 16676
note.................. 619 0 0 0 0 0 | 619
task.................. 100 0 0 0 0 0 | 100
----------------------------------------------|------
total.................1759755 64 411 1 5 12 | 1760248

Return Receipt Requests: OPEN ACCEPT DELETE
----- ----- -----
mail.................. 5075 n/a 4
appointment........... 0 0 4640
note.................. 0 n/a 0
task.................. 0 n/a 62
---------------------
total................. 5075 0 4706


Overall processing time for the entire job: 3:28:37



Accumulated task processing times spent on the job: 8:28:03

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

================================================== ==============================
===== END - JOB LOG ================================================== ==========
================================================== ==============================


Any help would be appreciated!

Tyler