I had a chuckle when I read these two separate lines:
"the product had weak adoption, and currently has an installed base of less than 50 customers, all of them using the entry-level, free version"

and the resulting business quandary

"Novell still hasn't decided on the specifics of how it's going to deal with Vibe Cloud customers"

You mean all 50 of them? Or am i miss reading the story?