I'm attempting to activate the system updates entitlements and receive the message "error occurred while trying to connect to NCC server". I enter the email address and the activation code then press "Activate". It attempts a connection then fails.

On a packet trace, there is an encrypted handshake, "Client Hello", etc., indicating a connection established, followed by "Encrypted Alert" SSLv3 packets preceeding a [RST] from the proxy server. At this point the message appears on the ZCC console.

I've tried the same process using zman with basically the same results.

Has anyone seen this?

Thanks,
Lanell