I'm installing GW8 SP2 HP3. So far I've installed the domain, PO and GWIA. They work just fine. Now I'm trying to install the WebAccess agent. When I run the setup I receive the following error message:

Unable to load the support DLL:

When I go to that temp location, the files are all there, including the above mentioned DLL. In my forum searches I found similar messages, but they were all caused by a missing Novell Client. I have the Novell Client 2 SP1 installed. I even installed the latest IR9 update to see if that helped.

I installed the previous hotpatch just fine (GW8SP2HP2). When I try to run the old hotpatch webaccess installer, it fails with the same error. So obviously something changed between the time I installed the previous and this hotpatch on my system. I just can't figure out what.

Does anyone have an idea as to what might be causing this error?

I'm running on Windows Server 2008 R2 SP1