Greetings,

I hope that this is a relatively simple fix. We are running ZCM 11.1 on SUSE 11. The agent installs to Win XP SP3 and log in passively. Great! The Win 7 SP1 machines have the agent deployed, but do not log in passively. We are using the Novell Client for Windows 7 (SP1, IR5) to login to eDirectpry. When the Zen login box appears, I am able to login manually.

I applied the the combined patch for allowing Win7 to register (TID5089673)

I guess that this means that the agent is good, that I have correctly configured the user sources and all is well at the server end.

I have checked at Novell Support and these forums, but I can't seem to connect the dots. I hope that this is just something stupid that I overlooked!

Here are the contents of the ZENLGN file:

[ZENLGN-388-3C0] Log file opened - 10OCT2011 09:05:16.292 - max log size 0KB (0x00000000KB, 0MB)

ZENLGN [388-3C0] [09:05:16:292] ZenLgnLoginUI entered
ZENLGN [388-3C0] [09:05:16:292] It would appear that we have been called from the LogonUI process (ZenNotify.dll)
ZENLGN [388-3C0] [09:05:16:292] CALWIN32LoadDLL called!
ZENLGN [388-3C0] [09:05:16:308] CLNWIN32LoadDLL called!
ZENLGN [388-3C0] [09:05:16:308] CLXWIN32LoadDLL called!
ZENLGN [388-3C0] [09:05:16:308] NETWIN32LoadDLL called!
ZENLGN [388-3C0] [09:05:16:308] g_bClient32IsInstalled is TRUE
ZENLGN [388-3C0] [09:05:16:308] Entered Load resource DLL
ZENLGN [388-3C0] [09:05:16:308] Language I got from API is: ENU
ZENLGN [388-3C0] [09:05:16:324] WTSLoadDLL called!
ZENLGN [388-3C0] [09:05:16:324] WTSLoadDLL returning
ZENLGN [388-3C0] [09:05:16:324] RegQueryValueEx on value DisablePassiveModeLogin Failed: 2
ZENLGN [388-3C0] [09:05:16:324] CheckIfLoginAllowed Entered
ZENLGN [388-3C0] [09:05:16:324] Checking if this machine is an NT Server.
ZENLGN [388-3C0] [09:05:16:324] Professional
ZENLGN [388-3C0] [09:05:16:324] CheckIfLoginAllowed returning TRUE
ZENLGN [388-3C0] [09:05:16:324] IsWorkstationConnected entered
ZENLGN [388-3C0] [09:05:16:355] IsWorkstationConnected returning 0
ZENLGN [388-3C0] [09:05:16:355] Calling ZENGetAuthoritativeSources
ZENLGN [388-3C0] [09:05:16:370] ZENGetAuthoritativeSources returned
ZENLGN [388-3C0] [09:05:16:386] ZenLgnAttemptWithoutPrompt Entered...
ZENLGN [388-3C0] [09:05:16:386] ShiftKeyOverride - shiftStatus = 0x0
ZENLGN [388-3C0] [09:05:16:386] LgnGetPassiveLoginRetryParameters entered
ZENLGN [388-3C0] [09:05:16:386] *pdwRetryCount = 0
ZENLGN [388-3C0] [09:05:16:386] *pdwRetryInterval = 15000
ZENLGN [388-3C0] [09:05:16:386] Before ZenCheckIsNMASPassword
ZENLGN [388-3C0] [09:05:16:386] ZenCheckIsNMASPassword success
ZENLGN [388-3C0] [09:05:16:386] About to call ZenGetSharedSecret
ZENLGN [388-3C0] [09:05:16:386] Entered ZenGetSharedSecret
ZENLGN [388-3C0] [09:05:16:386] OS seems to be neither XP nor 2K3
ZENLGN [388-3C0] [09:05:16:386] ZCM SharedSecret is *NOT* supported on this platform
ZENLGN [388-3C0] [09:05:16:386] Returned from ZenGetSharedSecret
ZENLGN [388-3C0] [09:05:16:386] About to call Read Secret Store
ZENLGN [388-3C0] [09:05:16:386] NWSSLoadDLL called!
ZENLGN [388-3C0] [09:05:16:386] LoadLibrary for NWSSO.DLL failed: 126
ZENLGN [388-3C0] [09:05:16:386] Returned from Read Secret Store
ZENLGN [388-3C0] [09:05:16:386] ZenLgnLogin entered
ZENLGN [388-3C0] [09:05:16:386] Calling ZENIsServerAvailable
ZENLGN [388-3C0] [09:05:16:402] Returned from ZENIsServerAvailable
ZENLGN [388-3C0] [09:05:16:402] Workstation is connected
ZENLGN [388-3C0] [09:05:16:402] Server is Available
ZENLGN [388-3C0] [09:05:16:402] About to call ZENLogin in agent service
ZENLGN [388-3C0] [09:05:19:334] Returned from calling ZENLogin in agent service
ZENLGN [388-3C0] [09:05:19:334] LgnSetZenUsernameHistory
ZENLGN [388-3C0] [09:05:19:334] LgnSetRealmNameHistory
ZENLGN [388-3C0] [09:05:19:334] CacheUsersZenName Entered
ZENLGN [388-3C0] [09:05:19:334] CacheUsersZenName returning: 0
ZENLGN [388-3C0] [09:05:19:334] ZenLgnLogin returning 0
ZENLGN [388-3C0] [09:05:19:334] ZenLgnAttemptWithoutPrompt Returning 0...
ZENLGN [388-3C0] [09:05:19:334] ZenLgnLoginUI exiting: 0
ZENLGN [388-3C0] [09:05:26:479] ZenLgnLoginUI entered
ZENLGN [388-3C0] [09:05:26:479] It would appear that we have been called from the LogonUI process (ZenNotify.dll)
ZENLGN [388-3C0] [09:05:26:479] CALWIN32LoadDLL called!
ZENLGN [388-3C0] [09:05:26:479] CLNWIN32LoadDLL called!
ZENLGN [388-3C0] [09:05:26:479] CLXWIN32LoadDLL called!
ZENLGN [388-3C0] [09:05:26:479] NETWIN32LoadDLL called!
ZENLGN [388-3C0] [09:05:26:479] g_bClient32IsInstalled is TRUE
ZENLGN [388-3C0] [09:05:26:479] Entered Load resource DLL
ZENLGN [388-3C0] [09:05:26:479] Language I got from API is: ENU
ZENLGN [388-3C0] [09:05:26:479] WTSLoadDLL called!
ZENLGN [388-3C0] [09:05:26:479] WTSLoadDLL returning
ZENLGN [388-3C0] [09:05:26:479] RegQueryValueEx on value DisablePassiveModeLogin Failed: 2
ZENLGN [388-3C0] [09:05:26:479] CheckIfLoginAllowed Entered
ZENLGN [388-3C0] [09:05:26:479] Checking if this machine is an NT Server.
ZENLGN [388-3C0] [09:05:26:479] Professional
ZENLGN [388-3C0] [09:05:26:479] CheckIfLoginAllowed returning TRUE
ZENLGN [388-3C0] [09:05:26:479] IsWorkstationConnected entered
ZENLGN [388-3C0] [09:05:26:511] IsWorkstationConnected returning 0
ZENLGN [388-3C0] [09:05:26:511] Calling ZENGetAuthoritativeSources
ZENLGN [388-3C0] [09:05:26:511] ZENGetAuthoritativeSources returned
ZENLGN [388-3C0] [09:05:26:511] ZenLgnAttemptWithoutPrompt Entered...
ZENLGN [388-3C0] [09:05:26:511] ShiftKeyOverride - shiftStatus = 0x0
ZENLGN [388-3C0] [09:05:26:511] LgnGetPassiveLoginRetryParameters entered
ZENLGN [388-3C0] [09:05:26:511] *pdwRetryCount = 0
ZENLGN [388-3C0] [09:05:26:511] *pdwRetryInterval = 15000
ZENLGN [388-3C0] [09:05:26:511] Before ZenCheckIsNMASPassword
ZENLGN [388-3C0] [09:05:26:511] ZenCheckIsNMASPassword success
ZENLGN [388-3C0] [09:05:26:511] About to call ZenGetSharedSecret
ZENLGN [388-3C0] [09:05:26:511] Entered ZenGetSharedSecret
ZENLGN [388-3C0] [09:05:26:511] OS seems to be neither XP nor 2K3
ZENLGN [388-3C0] [09:05:26:511] ZCM SharedSecret is *NOT* supported on this platform
ZENLGN [388-3C0] [09:05:26:511] Returned from ZenGetSharedSecret
ZENLGN [388-3C0] [09:05:26:511] About to call Read Secret Store
ZENLGN [388-3C0] [09:05:26:511] NWSSLoadDLL called!
ZENLGN [388-3C0] [09:05:26:511] LoadLibrary for NWSSO.DLL failed: 126
ZENLGN [388-3C0] [09:05:26:511] Returned from Read Secret Store
ZENLGN [388-3C0] [09:05:26:511] ZenLgnLogin entered
ZENLGN [388-3C0] [09:05:26:511] Calling ZENIsServerAvailable
ZENLGN [388-3C0] [09:05:26:526] Returned from ZENIsServerAvailable
ZENLGN [388-3C0] [09:05:26:526] Workstation is connected
ZENLGN [388-3C0] [09:05:26:526] Server is Available
ZENLGN [388-3C0] [09:05:26:526] About to call ZENLogin in agent service
ZENLGN [388-3C0] [09:05:26:604] Returned from calling ZENLogin in agent service
ZENLGN [388-3C0] [09:05:26:604] ZenLgnLogin returning 1244
ZENLGN [388-3C0] [09:05:26:604] ZenLgnAttemptWithoutPrompt Returning 1244...
ZENLGN [388-3C0] [09:05:26:604] Passive Login Failed: 0x000004DC
ZENLGN [388-3C0] [09:05:26:604] RegQueryValueEx on value DisablePassiveModeLoginPrompt Failed: 2
ZENLGN [388-3C0] [09:05:26:604] Launching the ZEN login dialog prompt
ZENLGN [388-3C0] [09:05:26:635] ZenLgnLoginInitDialog entered
ZENLGN [388-3C0] [09:05:26:635] Number of realms = 1
ZENLGN [388-3C0] [09:05:26:635] Realm Name = NLHS
ZENLGN [388-3C0] [09:05:26:635] ZenLgnLoginInitDialog returning
ZENLGN [388-3C0] [09:05:35:465] Received window message - WM_COMMAND - OK button hit.
ZENLGN [388-3C0] [09:05:35:465] ZenLgnLogin entered
ZENLGN [388-3C0] [09:05:35:465] Workstation is connected
ZENLGN [388-3C0] [09:05:35:465] Server is Available
ZENLGN [388-3C0] [09:05:35:465] About to call ZENLogin in agent service
ZENLGN [388-3C0] [09:05:36:073] Returned from calling ZENLogin in agent service
ZENLGN [388-3C0] [09:05:36:073] LgnSetZenUsernameHistory
ZENLGN [388-3C0] [09:05:36:073] LgnSetRealmNameHistory
ZENLGN [388-3C0] [09:05:36:073] CacheUsersZenName Entered
ZENLGN [388-3C0] [09:05:36:073] CacheUsersZenName returning: 0
ZENLGN [388-3C0] [09:05:36:073] ZenLgnLogin returning 0
ZENLGN [388-3C0] [09:05:36:073] Calling EndDialog with 0
ZENLGN [388-3C0] [09:05:36:073] Window message - WM_COMMAND - OK button hit ending
ZENLGN [388-3C0] [09:05:36:073] Received window message - WM_DESTROY
ZENLGN [388-3C0] [09:05:36:073] Window message - WM_DESTROY - ending
ZENLGN [388-3C0] [09:05:36:073] ZEN login dialog prompt returned success - Login succeeded
ZENLGN [388-3C0] [09:05:36:073] ZenLgnLoginUI exiting: 0