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Thread: LDAP user source user cannot laun Reproting Server Info View

  1. #1
    Join Date
    Dec 2007
    Location
    Ireland
    Posts
    201

    LDAP user source user cannot laun Reproting Server Info View

    Hi there,
    I have two users. One is based on AD LDAP User Source and is a Super Administrator. The other is a ZCM "internal" user with Super Administrator rights. I have ZCM 11.1a with the 11.1 Reporting Server installed and working fine for the built-in ZCM Administrator account. The "internal" user can successfully use the Reporting Server InfoView when granted a role which has Reporting Rights > Create/Delete + Execute/Publish Reports. The LDAP based user with the same role can login to the ZCC but fails to launch the Reporting Server InfoView. The key error message seems to be: "Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)"

    I saw this before with ZCM 10 but never figured out the solution. Any thoughts on this one?

    The error in the zcc.log is:
    18 Oct 2011 10:02:14 ============== Exception (begin) ===========================
    18 Oct 2011 10:02:14 Exception occured
    com.novell.zenworks.reports.exception.ReportExcept ion: com.crystaldecisions.sdk.exception.SDKServerExcept ion: Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)

    cause:com.crystaldecisions.enterprise.ocaframework .idl.OCA.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2
    detail:Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)

    The server supplied the following details: OCA_Abuse exception 10499 at [exceptionmapper.cpp : 67] 42040 {}
    ...Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008) Unknown user



    at com.novell.zenworks.reports.boe.SessionManager.get Token(SessionManager.java:103)
    at com.novell.zenworks.admin.pages.reports.ReportRedi rection.getSessionToken(ReportRedirection.java:428 )
    at com.novell.zenworks.admin.pages.reports.ReportRedi rection.launchCustomReport_Clicked(ReportRedirecti on.java:142)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at com.novell.web.controls.WebControl.fireEvent(WebCo ntrol.java:1977)
    at com.novell.web.controls.WebControl.fireEvent(WebCo ntrol.java:1952)
    at com.novell.zenworks.fw.web.internal.layout.Task.ra isePostBackEvent(Task.java:220)
    at com.novell.web.controls.Page.raisePostBackEvent(Pa ge.java:1064)
    at com.novell.web.controls.Page.raisePostBackEvents(P age.java:1051)
    at com.novell.web.controls.Page.internalProcessReques t(Page.java:723)
    at com.novell.web.controls.Page.processRequest(Page.j ava:667)
    at com.novell.zenworks.fw.web.internal.layout.Index.p rocessRequest(Index.java:613)
    at com.novell.web.internal.controls.PageTag.doEndTag( PageTag.java:86)
    at org.apache.jsp.jsp.index_jsp._jspService(index_jsp .java:180)
    at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:70)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:717)
    at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:377)
    at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:313)
    at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:260)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:717)
    at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:290)
    at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:206)
    at org.apache.catalina.core.ApplicationDispatcher.inv oke(ApplicationDispatcher.java:646)
    at org.apache.catalina.core.ApplicationDispatcher.pro cessRequest(ApplicationDispatcher.java:436)
    at org.apache.catalina.core.ApplicationDispatcher.doF orward(ApplicationDispatcher.java:342)
    at org.apache.catalina.core.ApplicationDispatcher.for ward(ApplicationDispatcher.java:302)
    at com.novell.web.NJWCServlet.serviceImpl(NJWCServlet .java:97)
    at com.novell.zenworks.fw.web.internal.ZENworksServle t.service(ZENworksServlet.java:84)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:717)
    at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:290)
    at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:206)
    at com.patchlink.sapphire.web.pages.vulnerability.ses sion.HibernateSessionFilter.doFilter(HibernateSess ionFilter.java:75)
    at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:235)
    at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:206)
    at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:233)
    at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:191)
    at org.apache.catalina.authenticator.AuthenticatorBas e.invoke(AuthenticatorBase.java:563)
    at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:127)
    at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:102)
    at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:109)
    at com.novell.zenworks.tomcat.ZENRequestValve.invoke( ZENRequestValve.java:1293)
    at com.novell.zenworks.tomcat.ZENRequestValve.invoke( ZENRequestValve.java:1293)
    at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:298)
    at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:857)
    at org.apache.coyote.http11.Http11Protocol$Http11Conn ectionHandler.process(Http11Protocol.java:588)
    at org.apache.tomcat.util.net.JIoEndpoint$Worker.run( JIoEndpoint.java:489)
    at java.lang.Thread.run(Thread.java:662)
    Caused by: com.crystaldecisions.sdk.exception.SDKServerExcept ion: Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)

    cause:com.crystaldecisions.enterprise.ocaframework .idl.OCA.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2
    detail:Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)

    The server supplied the following details: OCA_Abuse exception 10499 at [exceptionmapper.cpp : 67] 42040 {}
    ...Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008) Unknown user



    at com.crystaldecisions.sdk.exception.SDKServerExcept ion.map(SDKServerException.java:107)
    at com.crystaldecisions.sdk.exception.SDKException.ma p(SDKException.java:196)
    at com.crystaldecisions.sdk.occa.security.internal.Lo gonService.doUserLogon(LogonService.java:710)
    at com.crystaldecisions.sdk.occa.security.internal.Lo gonService.userLogon(LogonService.java:295)
    at com.crystaldecisions.sdk.occa.security.internal.Se curityMgr.userLogon(SecurityMgr.java:162)
    at com.crystaldecisions.sdk.framework.internal.Sessio nMgr.logon(SessionMgr.java:425)
    at com.crystaldecisions.sdk.framework.internal.Sessio nMgr.logon(SessionMgr.java:657)
    at com.novell.zenworks.reports.boe.SessionManager.get Token(SessionManager.java:93)
    ... 49 more
    Caused by: com.crystaldecisions.enterprise.ocaframework.idl.O CA.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2
    at com.crystaldecisions.enterprise.ocaframework.idl.O CA.oca_abuseHelper.read(oca_abuseHelper.java:106)
    at com.crystaldecisions.enterprise.ocaframework.idl.O CA.OCAs._LogonEx4Stub.UserLogonEx4(_LogonEx4Stub.j ava:80)
    at sun.reflect.GeneratedMethodAccessor714.invoke(Unkn own Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at com.crystaldecisions.enterprise.ocaframework.Manag edService.invoke(ManagedService.java:424)
    at com.crystaldecisions.sdk.occa.security.internal._L ogonEx4Proxy.UserLogonEx4(_LogonEx4Proxy.java:222)
    at com.crystaldecisions.sdk.occa.security.internal.Lo gonService.doLogon(LogonService.java:347)
    at com.crystaldecisions.sdk.occa.security.internal.Lo gonService.doUserLogon(LogonService.java:684)
    ... 54 more
    18 Oct 2011 10:02:14

    Exception Info:
    18 Oct 2011 10:02:14 Class....... com.novell.zenworks.reports.exception.ReportExcept ion
    18 Oct 2011 10:02:14 Message..... com.crystaldecisions.sdk.exception.SDKServerExcept ion: Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)

    cause:com.crystaldecisions.enterprise.ocaframework .idl.OCA.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2
    detail:Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)

    The server supplied the following details: OCA_Abuse exception 10499 at [exceptionmapper.cpp : 67] 42040 {}
    ...Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008) Unknown user



    18 Oct 2011 10:02:14 Logged at... ReportRedirection...437
    18 Oct 2011 10:02:14 ============== Exception (end) =============================
    18 Oct 2011 10:02:14 MessageUtil..........78 :Error: An error occurred while trying to launch the ZENworks Reporting Java Infoview. For more details, see the ZCC log.

  2. #2
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    Re: LDAP user source user cannot laun Reproting Server Info View

    kmaule,

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  3. #3
    Join Date
    Sep 2007
    Location
    High Wycombe, Buckinghamshire, England
    Posts
    11,841

    Re: LDAP user source user cannot laun Reproting Server Info View

    Kirk,

    TID 7009473 - if you can raise a SR, they are actively looking at this
    issue right now, and yo might be able to help get a quicker resolution

    --

    Shaun Pond



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