Ok, so I went to Brainshare and got all excited to really implement my ZEN system. So, I come back and start only to realized that I have not update the system since 10.1.3. So I think to myself, better patch the system up to 10.3 so I can upgrade to 11. I attempt to update the server, I only have one, so it is the primary server. The problem is that I can issue the update to the server but it stays in the pending stage. I attempt to refresh the device but Zenworks Agent Status is "Unable to connect through IP Address or Host Name". So, it fails to update the system. Why can't the system connect to itself?

Another question is the update path. Do I have to go from 10.1.3 ot 10.2 to 10.3 and then to 11 or can I go from 10.1.3 to 10.3 then to 11?

Thank you