Zenworks 10.3.3

I've only come across one other post on this forum concerning this issue. Sometimes when we're remotely connecting to an XP workstation all that appears is a black/blank screen. The management and remote machines are MS Win XP Pro SP3, pretty well up to date with security patches and all. On the remote computer, the screen saver at logon is disabled, desktop screen saver is disabled, the NIC is allowed to bring the device out of standby, standby is enabled and hibernation is disabled. If you send it the reboot command, more often then not, you can catch it back at the login screen and go about your business.

Might Zen 11sp1 fix this?