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Thread: Zenworks Cleanup Utility replacement? or alternative method?

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  1. #1
    Join Date
    Sep 2008
    Posts
    55

    Zenworks Cleanup Utility replacement? or alternative method?

    Hi All,

    Under Zen7 we had the zenworks cleanup utility and that worked great for having a force run, run once app re-apply if the install didn't go well.

    Under ZCM11 I've tried the lookup the app GUID and then find the corresponding files under C:\Program Files\Novell\ZENworks\cache\zmd and deleting the files then refreshing zen, it works some of the time but not all of the time. The desktop guys are not getting alot of success with this method and are getting a bit upset. I can understand if there isn't a tool to do this but I need a reliable method to consistently have the team be able to re-deploy an app.

    Are there other steps that we need to do?

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    519

    Re: Zenworks Cleanup Utility replacement? or alternative met

    if you mean just repairing or updating an app on a device it's pretty easy to get a repeatable solution

    1. update your app on the servers and wait for it to replicate
    2. run ac ref bypasscache on the device to update the app on, then run zac bl on the device to check the correct version is there
    3. install / verify the app

    works all the time for me when i'm testing apps on new rollouts

  3. #3
    Join Date
    Sep 2008
    Posts
    55

    Re: Zenworks Cleanup Utility replacement? or alternative met

    Quote Originally Posted by gleach1 View Post
    if you mean just repairing or updating an app on a device it's pretty easy to get a repeatable solution

    1. update your app on the servers and wait for it to replicate
    2. run ac ref bypasscache on the device to update the app on, then run zac bl on the device to check the correct version is there
    3. install / verify the app

    works all the time for me when i'm testing apps on new rollouts
    Actually what I am after is.

    1. PC is built and all force run apps come down (apps set as run once)
    2. a problem occurs with one of the run once apps.
    3. To resolve the provlem the desktop tech uninstalls the app and would like to use ZCM to reinstall the app.
    4. The tech follows the proceedure to clear the cache as I described in the initial post
    5. Zenworks WILL NOT reinstall the app as you look in the Zenworks Adaptive Agent and check out the bundle and it states that it is available (aka ZCM knows that it has already processed this action once)

    How do you clear out the ZCM11 client's history so It does not think that it has already processed the action?

  4. #4
    Join Date
    Mar 2008
    Location
    Lakeville
    Posts
    461

    Re: Zenworks Cleanup Utility replacement? or alternative met

    Quote Originally Posted by ktm_2000 View Post
    Actually what I am after is.

    How do you clear out the ZCM11 client's history so It does not think that it has already processed the action?
    In my opinion. ZCM has to be the one who installs it AND uninstalls it. You should configure an UNinstall action on this bundle. ZAC REF BYPASSCACHE on the client to pull the new settings. Then, since the app has been installed already right click and run the UN install action.

    Hope this helps.
    Don
    Don

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