Hello, we are currently at 1.2 579 with service pack. It seems every time our Post Office goes down then comes back up, it is routine to restart the mobilitysync services and then everything is fine. However when I do that, I lose one of our users from the "Monitor" section within the mobility connector. When that happens, the user no longer has a connection to the server. She is still listed as a user under each connector itself but just not listed under the monitor list for statistics and resetting the device. I have looked at the attributes of this user which does not look any different of a format than the others so not sure why this is happening.

Is there anything I can do do prohibit this?

Thanks in advance,