Problem: Dual Records For Localized MS Office Applications
Our enterprise uses ZCM 10.3.2 (PRU as of July 2010).
We're facing a strange problem regarding MS Office Suite application recognition. Localized versions of applications appear in the inventory along with their non-localized counterparts: «MS Office 2007» and «MS Office 2007 (RU)». The problem is that in fact there's only one installation of MS Office 2007 (Russian version) on that workstation.
Using reporting functions of Business Objects Entersprise InfoView is very problematic due to this feature (or bug).
What solution may you suggest?