I'm pretty sure that there is a typo in the "7009593 RDP Session
Crash" FTF under "Method 2: Rebuilding the deployment packages".

It says:
1. Take a reliable backup of the existing
novell-zenworks-usermanagement-11.1.0.10447.msi and
novell-zenworks-usermanagement-11.1.0.10447.x86_64.msi
located in the following location and then delete the originals
On Windows: ${winsysdir}\install\downloads\msi directory.

Now, "${winsysdir}" is not holding the deployment packages,
"%ZENWORKS_HOME%" is.

Regards
Allan