We have been using the same version of zen 11.0.0 for over 6 months and the same windows 7 sp1 7601 image with no problems registering devices. but for some reason now when we reimage a machine it will not register. I also tried to unregister an existing machine and reregister and I get the same error message. Why would all of a sudden stop working and say it can't determine the os type.


this is the last part of the workstation log
[DEBUG] [02/09/2012 11:50:25.222] [1124] [ZenworksWindowsService] [41] [] [OSTargetParser] [] [target os string = Windows 7 Ultimate (Build 7600)] [] []
[DEBUG] [02/09/2012 11:50:25.222] [1124] [ZenworksWindowsService] [41] [] [OSTargetParser] [] [OSVersion string = Windows 7 64 Professional Service Pack 1 (Build 7601)] [] []
[DEBUG] [02/09/2012 11:50:25.222] [1124] [ZenworksWindowsService] [41] [] [OSTargetParser] [] [target os string = Windows 7 64 Ultimate (Build 7600)] [] []
[DEBUG] [02/09/2012 11:50:25.222] [1124] [ZenworksWindowsService] [41] [] [OSTargetParser] [] [OSVersion string = Windows 7 64 Professional Service Pack 1 (Build 7601)] [] []
[DEBUG] [02/09/2012 11:50:25.222] [1124] [ZenworksWindowsService] [41] [] [OSTargetParser] [] [target os string = Windows 7 Professional Service Pack 1 (Build 7601)] [] []
[DEBUG] [02/09/2012 11:50:25.222] [1124] [ZenworksWindowsService] [41] [] [OSTargetParser] [] [OSVersion string = Windows 7 64 Professional Service Pack 1 (Build 7601)] [] []
[DEBUG] [02/09/2012 11:50:25.222] [1124] [ZenworksWindowsService] [41] [] [OSTargetParser] [] [target os string = Windows 7 64 Professional Service Pack 1 (Build 7601)] [] []
[DEBUG] [02/09/2012 11:50:25.222] [1124] [ZenworksWindowsService] [41] [] [ZenCache] [] [(Thread 41) GetObject(deviceResponse:Registration, UserContext{_LocalId=SYSTEM; _RemoteId=c9332b1e1aa98b48a413eb0df3df5cff}) called] [] []
[DEBUG] [02/09/2012 11:50:25.222] [1124] [ZenworksWindowsService] [41] [] [ZenCache] [] [(Thread 41) GetObject returning <not cached> in 0 ms] [] []
[DEBUG] [02/09/2012 11:50:25.222] [1124] [ZenworksWindowsService] [41] [] [DeviceGuid] [] [Did not find the file deployguid.txt.] [] []
[DEBUG] [02/09/2012 11:50:25.237] [1124] [ZenworksWindowsService] [41] [] [ConnectMan] [] [================================================== =====] [] []
[DEBUG] [02/09/2012 11:50:25.237] [1124] [ZenworksWindowsService] [41] [] [ConnectMan] [] [Adapter Name: {8A197B3D-74FB-4911-90B0-E5819B3FD182}] [] []
[DEBUG] [02/09/2012 11:50:25.237] [1124] [ZenworksWindowsService] [41] [] [ConnectMan] [] [Description : Generic Marvell Yukon 88E8057 PCI-E Gigabit Ethernet Controller] [] []
[DEBUG] [02/09/2012 11:50:25.237] [1124] [ZenworksWindowsService] [41] [] [ConnectMan] [] [DHCP Server : 10.34.130.5] [] []
[DEBUG] [02/09/2012 11:50:25.237] [1124] [ZenworksWindowsService] [41] [] [ConnectMan] [] [Gateway : 10.34.128.1] [] []
[DEBUG] [02/09/2012 11:50:25.237] [1124] [ZenworksWindowsService] [41] [] [ConnectMan] [] [IP Address : 10.34.129.96] [] []
[DEBUG] [02/09/2012 11:50:25.237] [1124] [ZenworksWindowsService] [41] [] [ConnectMan] [] [================================================== =====] [] []
[DEBUG] [02/09/2012 11:50:25.237] [1124] [ZenworksWindowsService] [41] [] [RegistrationManager] [] [DNS for address: 10.34.129.96 is EMS-RM215-14.cabellco.local] [] []
[DEBUG] [02/09/2012 11:50:25.237] [1124] [ZenworksWindowsService] [41] [] [InventoryManager] [] [handler called to provide registration info] [] []
[DEBUG] [02/09/2012 11:50:26.127] [1124] [ZenworksWindowsService] [41] [] [RegistrationManager] [] [Device SerialNumber is MJWCET2] [] []
[DEBUG] [02/09/2012 11:50:26.127] [1124] [ZenworksWindowsService] [41] [] [ZenCache] [] [(Thread 41) GetObject(PROXY_OVERRIDE, UserContext{_LocalId=none; _RemoteId=(Public)}) called] [] []
[DEBUG] [02/09/2012 11:50:26.127] [1124] [ZenworksWindowsService] [41] [] [ZenCache] [] [(Thread 41) GetObject returning <not cached> in 0 ms] [] []
[DEBUG] [02/09/2012 11:50:26.127] [1124] [ZenworksWindowsService] [41] [] [ZenCache] [] [(Thread 41) GetObject(PROXY_DEFAULT, UserContext{_LocalId=none; _RemoteId=(Public)}) called] [] []
[DEBUG] [02/09/2012 11:50:26.127] [1124] [ZenworksWindowsService] [41] [] [ZenCache] [] [(Thread 41) GetObject returning <not cached> in 0 ms] [] []
[DEBUG] [02/09/2012 11:50:26.127] [1124] [ZenworksWindowsService] [41] [] [ZenService] [] [Registering device] [] []
[DEBUG] [02/09/2012 11:50:26.127] [1124] [ZenworksWindowsService] [41] [] [ZenService] [] [OS: windows7-pro-sp1-x64, Locale: en-US] [] []
[DEBUG] [02/09/2012 11:50:26.127] [1124] [ZenworksWindowsService] [41] [] [ZenService] [] [Version of ZENworks Agent and Components :<?xml version="1.0" encoding="utf-16"?><AgentDescriptor xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://www.novell.com/zenworks/webservice/registration"><Version>11.0.0.41501</Version><Copyright>Copyright Novell, Inc. 2010</Copyright><Product>ZENworks Adaptive Agent</Product><Modules><ModuleDescriptor><Name>Bundle Management</Name><Company>Novell, Inc.</Company><Product>ZENworks Adaptive Agent</Product><Copyright>Copyright Novell, Inc. 2010</Copyright><Version>11.0.0.40588</Version></ModuleDescriptor><ModuleDescriptor><Name>Image Management</Name><Company>Novell, Inc.</Company><Product>ZENworks Adaptive Agent</Product><Copyright>Copyright Novell, Inc. 2010</Copyright><Version>11.0.0.38897</Version></ModuleDescriptor><ModuleDescriptor><Name>Inventory Management</Name><Company>Novell, Inc.</Company><Product>ZENworks Adaptive Agent</Product><Copyright>Copyright Novell, Inc. 2010</Copyright><Version>11.0.0.40407</Version></ModuleDescriptor><ModuleDescriptor><Name>Policy Management</Name><Company>Novell, Inc.</Company><Product>ZENworks Adaptive Agent</Product><Copyright>Copyright Novell, Inc. 2010</Copyright><Version>11.0.0.39203</Version></ModuleDescriptor><ModuleDescriptor><Name>Remote Management</Name><Company>Novell, Inc.</Company><Product>ZENworks Adaptive Agent</Product><Copyright>Copyright Novell, Inc. 2010</Copyright><Version>11.0.0.37147</Version></ModuleDescriptor><ModuleDescriptor><Name>User Management</Name><Company>Novell, Inc.</Company><Product>ZENworks Adaptive Agent</Product><Copyright>Copyright Novell, Inc. 2010</Copyright><Version>11.0.0.41084</Version></ModuleDescriptor></Modules></AgentDescriptor>] [] []
[DEBUG] [02/09/2012 11:50:26.392] [1124] [ZenworksWindowsService] [41] [] [CertManager] [] [Checking if host address 10.34.34.5 maps to cert subject BVMS-WS1.cabellco.local] [] []
[DEBUG] [02/09/2012 11:50:26.392] [1124] [ZenworksWindowsService] [41] [] [CertManager] [] [Checking if host address 10.34.34.5 maps to cert subject BVMS-WS1.cabellco.local, alt host names are (10.34.34.5)] [] []
[DEBUG] [02/09/2012 11:50:26.766] [1124] [ZenworksWindowsService] [41] [] [ZMD] [] [Finished Processing Command for handler register. Result = ERROR] [] []
[DEBUG] [02/09/2012 11:50:26.766] [1124] [ZenworksWindowsService] [41] [] [CLM] [] [After call to ProcessCommand. Result = ERROR] [] []
[DEBUG] [02/09/2012 11:50:26.766] [1124] [ZenworksWindowsService] [41] [] [CLM] [] [After call to ParseArgs. Result = ERROR] [] []
[DEBUG] [02/09/2012 11:50:26.766] [1124] [ZenworksWindowsService] [41] [] [CLM] [] [After call to StopDisplaySpinner()] [] []