We are currently running ZCM 11.1a and upgrading clients from 10.3.1 to ZENworks Adaptive Agent Version: 11.1.0.12959. After Deploying System Update (Update for ZENworks (11.1a) Adaptive Agent) some clients remain in pending status showing "Waiting for Reboot" or "Update Assigned". It appears all of these clients are no longer doing a refresh (Full or Partial). Some are showing the following error in the Message Log: "Could not perform task because the machine is currently shutting down."

When we perform 'zac refresh' all indications on client show contact with server. However, when reviewing client from zcc the last contact information is not updated. When viewing all of these clients in zcc, I have noticed the device serial numbers have been replaced with GUIDs.

Serial Number: a78d7ee1dca65449b615b00b0093ffb8
GUID: a78d7ee1dca65449b615b00b0093ffb8

[zmd-messages.log]
System.Web.Services.Protocols.SoapException: Server Error
at System.Web.Services.Protocols.SoapHttpClientProtoc ol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtoc ol.Invoke(String methodName, Object() parameters)
at Novell.Zenworks.Zmd.Services.wsdl.ZoneConfigServic eService.getProductInformation(GetProductInformati onRequest GetProductInformationRequest)
at Novell.Zenworks.ZenCompMgmt.Internal.ZoneConfigWeb Service.GetProductInformation()] [] []
[DEBUG] [01/17/2012 07:43:55.312] [1624] [ZenworksWindowsService] [13] [] [ZMD] [] [zoneConfigService.getProductInformation Exception: System.Web.Services.Protocols.SoapException: Server Error
at System.Web.Services.Protocols.SoapHttpClientProtoc ol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtoc ol.Invoke(String methodName, Object() parameters)
at Novell.Zenworks.Zmd.Services.wsdl.ZoneConfigServic eService.getProductInformation(GetProductInformati onRequest GetProductInformationRequest)
at Novell.Zenworks.ZenCompMgmt.Internal.ZoneConfigWeb Service.GetProductInformation()] [] []
[DEBUG] [01/17/2012 07:43:55.686] [1624] [ZenworksWindowsService] [13] [] [ZMD] [] [zoneConfigService.getProductInformation Exception: System.Web.Services.Protocols.SoapException: Server Error
at System.Web.Services.Protocols.SoapHttpClientProtoc ol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtoc ol.Invoke(String methodName, Object() parameters)
at Novell.Zenworks.Zmd.Services.wsdl.ZoneConfigServic eService.getProductInformation(GetProductInformati onRequest GetProductInformationRequest)
at Novell.Zenworks.ZenCompMgmt.Internal.ZoneConfigWeb Service.GetProductInformation()] [] []
[ERROR] [01/17/2012 07:44:48.341] [1624] [ZenworksWindowsService] [39] [firstname_lastname] [BundleManager] [BUNDLE.MachineShuttingDown] [Could not perform task because the machine is currently shutting down.] [] [04a7dc26cf71020dd22c548f495d1afe]
[ERROR] [01/17/2012 07:44:48.863] [1624] [ZenworksWindowsService] [41] [firstname_lastname] [BundleManager] [BUNDLE.MachineShuttingDown] [Could not perform task because the machine is currently shutting down.] [] [c8542b94539ef43b33774ea2abee631e]


[More]
[DEBUG] [01/18/2012 11:04:02.298] [1612] [ZenworksWindowsService] [12] [] [WebService] [] [Server returned a valid response from getZoneConfiguration(), but one of the ZoneConfigurationType.Items objects is an error. Code = -101 (Invalid device); Message = Device not found: 96c9b48dfb59e540a660e22bd18c8dd8] [] []
[DEBUG] [01/18/2012 11:04:02.782] [1612] [ZenworksWindowsService] [12] [] [QuickTasks] [] [Exception calling QuickTaskService.getQuickTasks
Type: System.Net.WebException
Message: The request failed with HTTP status 403: Forbidden.
Status: ProtocolError
Response: System.Net.HttpWebResponse
Stack Trace:
at System.Web.Services.Protocols.SoapHttpClientProtoc ol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtoc ol.Invoke(String methodName, Object() parameters)
at Novell.Zenworks.QuickTaskManager.QuickTasksService .getQuickTasks(GetQuickTasksRequest GetQuickTasksRequest)
at Novell.Zenworks.QuickTaskManager.QuickTaskWebServi ce.GetQuickTasks(Session session, String identity, String newSecurityTag)

] [] []
[DEBUG] [01/18/2012 11:04:02.813] [1612] [ZenworksWindowsService] [12] [] [QuickTasks] [] [Exception calling QuickTaskService.getQuickTasks
Type: System.Net.WebException
Message: The request failed with HTTP status 403: Forbidden.
Status: ProtocolError
Response: System.Net.HttpWebResponse
Stack Trace:
at System.Web.Services.Protocols.SoapHttpClientProtoc ol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtoc ol.Invoke(String methodName, Object() parameters)
at Novell.Zenworks.QuickTaskManager.QuickTasksService .getQuickTasks(GetQuickTasksRequest GetQuickTasksRequest)
at Novell.Zenworks.QuickTaskManager.QuickTaskWebServi ce.GetQuickTasks(Session session, String identity, String newSecurityTag)