I have a customer that's having several problems, including inability to forward attachments and signatures missing in email. I found this in the catalina.out log:

java.io.IOException: Permission denied
at java.io.File.createNewFile(File.java:883)
at com.novell.webaccess.common.I18NMultipartParser.ge tValidTempFile(I18NMultipartParser.java:1052)
at com.novell.webaccess.providers.soap.actions.SOAPAc tionHandlerSignature.parseSignaturesMimeBlob(SOAPA ctionHandlerSignature
.java:265)
at com.novell.webaccess.providers.soap.actions.SOAPAc tionHandlerSignature.readSignatures(SOAPActionHand lerSignature.java:132
)
at com.novell.webaccess.providers.soap.actions.SOAPHa ndlerMediator.readSignatures(SOAPHandlerMediator.j ava:320)
at com.novell.webaccess.providers.soap.actions.SOAPAc tionHandlerLogin.userLogin(SOAPActionHandlerLogin. java:451)
at com.novell.webaccess.providers.soap.actions.SOAPAc tionHandlerLogin.userLogin(SOAPActionHandlerLogin. java:262)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:48)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:600)
at com.novell.webaccess.providers.soap.actions.SOAPAc tionHandler.invoke(SOAPActionHandler.java:105)
at com.novell.webaccess.providers.soap.actions.SOAPAc tionHandler.service(SOAPActionHandler.java:62)
at com.novell.webaccess.providers.soap.SOAP.service(S OAP.java:705)
at com.novell.webaccess.common.BaseServlet.callProvid er(BaseServlet.java:1416)
at com.novell.webaccess.common.BaseServlet.onLogin(Ba seServlet.java:1912)
at com.novell.webaccess.common.BaseServlet.service(Ba seServlet.java:1060)
at com.novell.webaccess.WebAccessServlet.service(WebA ccessServlet.java:268)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:717)
at com.novell.webaccess.common.BaseServlet.service(Ba seServlet.java:906)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:191)
at org.apache.catalina.authenticator.AuthenticatorBas e.invoke(AuthenticatorBase.java:433)
at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:128)
at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:286)
at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyo teHandler.java:190)
at org.apache.jk.common.HandlerRequest.invoke(Handler Request.java:283)
at org.apache.jk.common.ChannelSocket.invoke(ChannelS ocket.java:767)
at org.apache.jk.common.ChannelSocket.processConnecti on(ChannelSocket.java:697)
at org.apache.jk.common.ChannelSocket$SocketConnectio n.runIt(ChannelSocket.java:889)
at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:690)
at java.lang.Thread.run(Thread.java:736)

Is there any documentation concerning file system permissions for Web Access? Anyone have any ideas/suggestions?