We are experiencing an issue with user assigned bundles in our environment. Specifically we are seeing the following problem on some, but not all, workstations running Windows 7 Pro x64 with ZCM 10.3.4. Some users do not get new, user assigned bundles until they log out of ZENworks Adaptive Agent, via the system tray "Z" icon, and then log back in to the agent. A simple refresh does not grab the new user assigned bundles. One has to perform this logout/login routine to get all user assigned bundles. The problem seems to be machine specific. The server shows that the missing bundles are, in fact, properly associated with the user. If the affected user logs onto a different machine, their user assigned bundles populate as expected. Any ideas?

In addition to rebooting our ZCM servers, we performed the following on the affected workstations:

  • zac unr
  • zac unr -f
  • zac cc
  • zac reg -g
  • Uninstalled/reinstalled ZENworks Adaptive Agent 10.3.4
  • Deleted affected user's local machine profile
  • Repaired CASA installation