on our ZCM 11.1 testserver I tried to upgrade to ZCM 11.2 (performing upgrade test before upgrading our working servers). During upgrade process the packed upgrade takes a long time ~ 20 minutes, after reaching 98 percent the upgrade process stops with message that upgrade has finished with error(s). ZCM server is still on 11.1, in ZCC I can see in System Updates >Update for ZENworks (11 SP2)< with status imported.
Repeating the upgrade process does not change anything.

Some lines from ZENworks_Upgrade_03_Apr_2012_12.19.32.log.xml:

<Message><MessageID><![CDATA[0000]]></MessageID><MessageString><![CDATA[SU Log parser exits. Status : FINISHED_WITH_ERROR]]></MessageString><Severity><![CDATA[1]]></Severity><Time><![CDATA[1333450279642]]></Time><Source><![CDATA[Unknown Device]]></Source><ComponentName><![CDATA[Server Install]]></ComponentName><AdditionalInfo></AdditionalInfo></Message>
<Message><MessageID><![CDATA[0000]]></MessageID><MessageString><![CDATA[$UPGRADE_RESULTS$:FAILED]]></MessageString><Severity><![CDATA[1]]></Severity><Time><![CDATA[1333450280730]]></Time><Source><![CDATA[Unknown Device]]></Source><ComponentName><![CDATA[Server Install]]></ComponentName><AdditionalInfo></AdditionalInfo></Message>
<Message><MessageID><![CDATA[0000]]></MessageID><MessageString><![CDATA[$INSTALL_SUCCESS$:SUCCESS]]></MessageString><Severity><![CDATA[1]]></Severity><Time><![CDATA[1333450280730]]></Time><Source><![CDATA[Unknown Device]]></Source><ComponentName><![CDATA[Server Install]]></ComponentName><AdditionalInfo></AdditionalInfo></Message>

Some lines from system-update.log:

DEBUG;;;Running prerequisite checks
DEBUG;;;Validating OS Version
DEBUG;;;Found release info file: /etc/SuSE-release
DEBUG;;;OS Signature: SUSE Linux Enterprise Server 10 (x86_64)
DEBUG;;;OS Version: 10 SP: 4
DEBUG;;;Verifying if SELinux is installed.
INSTALLING;INSTALLING_PERCENTAGE;0;null
DEBUG;;;Could not find service script: /etc/init.d/novell-tftp
DEBUG;;;Could not find service script: /etc/init.d/novell-zmgprebootpolicy
DEBUG;;;Could not find service script: /etc/init.d/novell-pbserv
INSTALLING;INSTALLING_PERCENTAGE;0;null
DEBUG;;;Attempting to stop service: /etc/init.d/novell-zenmntr
DEBUG;;;Could not find service script: /etc/init.d/novell-zenagent
DEBUG;;;Attempting to stop service: /etc/init.d/novell-zenloader
DEBUG;;;Attempting to stop service: /etc/init.d/novell-zenserver
DEBUG;;;Attempting to stop service: /etc/init.d/casa_atsd
INSTALLING;INSTALLING_PERCENTAGE;0;null
DEBUG;;;Attempting to stop service: /etc/init.d/novell-zenworks-xplatzmd
INSTALLING;INSTALLING_PERCENTAGE;1;null
DEBUG;;;Attempting to resolve variable: content.0.path
DEBUG;;;variable not found in knownVariables or in environment : content.0.path
DEBUG;;;looking for item in content list
DEBUG;;;Illegal content variable found: content.0.path nulljava.lang.NullPointerException
DEBUG;;;Attempting to resolve variable: ZENWORKS_INSTALL
DEBUG;;;Attempting to resolve variable: content.0.name
DEBUG;;;variable not found in knownVariables or in environment : content.0.name
DEBUG;;;looking for item in content list
DEBUG;;;Illegal content variable found: content.0.name nulljava.lang.NullPointerException
DEBUG;;;Attempting to resolve variable: content.0.path
DEBUG;;;variable not found in knownVariables or in environment : content.0.path
DEBUG;;;looking for item in content list
DEBUG;;;Illegal content variable found: content.0.path nulljava.lang.NullPointerException
DEBUG;;;Attempting to resolve variable: ZENWORKS_INSTALL
DEBUG;;;Attempting to resolve variable: content.0.name
DEBUG;;;variable not found in knownVariables or in environment : content.0.name
DEBUG;;;looking for item in content list
DEBUG;;;Illegal content variable found: content.0.name nulljava.lang.NullPointerException
DEBUG;;;Attempting to move file ${content.0.path} to /opt/novell/zenworks/install/${content.0.name}
DEBUG;;;/tmp/install.dir.814/${content.0.path} (No such file or directory)java.io.FileNotFoundException: /tmp/install.dir.814/${content.0.path} (No such file or directory)
ERROR;ERROR_MOVING_FILE;${content.0.path};${ZENWOR KS_INSTALL}/${content.0.name},/tmp/install.dir.814/${content.0.path} (No such file or directory);null
DEBUG;;;An error occured during command execution...details should have already been logged
INSTALLING;INSTALLING_PERCENTAGE;1;null

Any help wellcome ...

Werenr Seifert
Johannes Kepler University Linz/Austria