Sometime recently the Check for Updates option has stopped working. Both the nightly process and trying it manually.

ZCM 10.3.0a on Windows Server 2008 Enterprise SP2

I have checked to make sure I can access the Internet in general and the Novell websites in particular. No anti-virus running, no windows firewall running, and filter bypassed all tried with no luck. I would like to get updated to ZCM 11 soon. I was also having problems downloading patches until I change the Patch Management configuration to not use SSL. That change didn't affect the system update request however and I couldn't find an equivalent option for it. Does anyone know exactly what "Connection reset" indicates?

ZCC.log excerpt:

19 Apr 2012 16:03:47 ============== Exception (begin) ===========================
19 Apr 2012 16:03:47 UpdateStatusList: Connection exception: thrown= com.novell.zenworks.systemupdate.exceptions.System UpdateConnectionException: Connection reset
19 Apr 2012 16:03:47 Exception occured
com.novell.zenworks.systemupdate.exceptions.System UpdateConnectionException: Connection reset
at com.novell.zenworks.systemupdate.SystemUpdateUtil. _getSystemUpdateUrls(SystemUpdateUtil.java:638)
at com.novell.zenworks.systemupdate.SystemUpdateUtil. getSystemUpdateUrls(SystemUpdateUtil.java:510)
at com.novell.zenworks.datamodel.services.systemupdat e.SystemUpdateAdminImpl2.getAllAvailableSystemUpda tesFrom(SystemUpdateAdminImpl2.java:328)
at com.novell.zenworks.datamodel.services.systemupdat e.SystemUpdateAdminImpl2.getAllAvailableSystemUpda tes(SystemUpdateAdminImpl2.java:289)
at com.novell.zenworks.admin.pages.configuration.Upda teStatusList.checkforUpdatesMenuItem_Click(UpdateS tatusList.java:1582)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:592)
at com.novell.web.controls.WebControl.fireEvent(WebCo ntrol.java:1977)
at com.novell.web.controls.WebControl.fireEvent(WebCo ntrol.java:1952)
at com.novell.web.controls.MenuItem.raisePostBackEven t(MenuItem.java:304)
at com.novell.web.controls.Page.raisePostBackEvent(Pa ge.java:885)
at com.novell.web.controls.Page.raisePostBackEvents(P age.java:872)
at com.novell.web.controls.Page.internalProcessReques t(Page.java:584)
at com.novell.web.controls.Page.processRequest(Page.j ava:528)
at com.novell.zenworks.fw.web.internal.layout.Index.p rocessRequest(Index.java:586)
at com.novell.web.internal.controls.PageTag.doEndTag( PageTag.java:86)
at org.apache.jsp.jsp.index_jsp._jspService(index_jsp .java:181)
at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:98)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:803)
at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:328)
at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:315)
at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:265)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:803)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.ApplicationDispatcher.inv oke(ApplicationDispatcher.java:691)
at org.apache.catalina.core.ApplicationDispatcher.pro cessRequest(ApplicationDispatcher.java:469)
at org.apache.catalina.core.ApplicationDispatcher.doF orward(ApplicationDispatcher.java:364)
at org.apache.catalina.core.ApplicationDispatcher.for ward(ApplicationDispatcher.java:301)
at com.novell.web.NJWCServlet.serviceImpl(NJWCServlet .java:97)
at com.novell.zenworks.fw.web.internal.ZENworksServle t.service(ZENworksServlet.java:84)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:803)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:188)
at com.novell.zenworks.webservice.lib.CrossScriptingF ilter.doFilter(CrossScriptingFilter.java:25)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:188)
at com.patchlink.sapphire.web.pages.vulnerability.ses sion.HibernateSessionFilter.doFilter(HibernateSess ionFilter.java:75)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:210)
at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:174)
at org.apache.catalina.authenticator.AuthenticatorBas e.invoke(AuthenticatorBase.java:525)
at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:117)
at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:108)
at com.novell.zenworks.tomcat.ZENRequestValve.invoke( ZENRequestValve.java:1302)
at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:151)
at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:870)
at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:665)
at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:528)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:81)
at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:685)
at java.lang.Thread.run(Thread.java:595)
Caused by: java.net.SocketException: Connection reset
at java.net.SocketInputStream.read(SocketInputStream. java:168)
at com.sun.net.ssl.internal.ssl.InputRecord.readFully (InputRecord.java:293)
at com.sun.net.ssl.internal.ssl.InputRecord.read(Inpu tRecord.java:331)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRec ord(SSLSocketImpl.java:782)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.perform InitialHandshake(SSLSocketImpl.java:1089)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.writeRe cord(SSLSocketImpl.java:618)
at com.sun.net.ssl.internal.ssl.AppOutputStream.write (AppOutputStream.java:59)
at java.io.BufferedOutputStream.flushBuffer(BufferedO utputStream.java:65)
at java.io.BufferedOutputStream.flush(BufferedOutputS tream.java:123)
at org.apache.commons.httpclient.methods.StringReques tEntity.writeRequest(StringRequestEntity.java:150)
at org.apache.commons.httpclient.methods.EntityEnclos ingMethod.writeRequestBody(EntityEnclosingMethod.j ava:495)
at org.apache.commons.httpclient.HttpMethodBase.write Request(HttpMethodBase.java:1973)
at org.apache.commons.httpclient.HttpMethodBase.execu te(HttpMethodBase.java:993)
at org.apache.commons.httpclient.HttpMethodDirector.e xecuteWithRetry(HttpMethodDirector.java:397)
at org.apache.commons.httpclient.HttpMethodDirector.e xecuteMethod(HttpMethodDirector.java:170)
at org.apache.commons.httpclient.HttpClient.executeMe thod(HttpClient.java:396)
at org.apache.commons.httpclient.HttpClient.executeMe thod(HttpClient.java:324)
at com.novell.zenworks.systemupdate.HttpHelper._execu teHttpMethod(HttpHelper.java:195)
at com.novell.zenworks.systemupdate.HttpHelper._execu teHttpMethod(HttpHelper.java:244)
at com.novell.zenworks.systemupdate.HttpHelper.execut eHttpMethod(HttpHelper.java:147)
at com.novell.zenworks.systemupdate.HttpHelper.getUrl AsString(HttpHelper.java:47)
at com.novell.zenworks.systemupdate.SystemUpdateUtil. _getSystemUpdateUrls(SystemUpdateUtil.java:616)
... 55 more
19 Apr 2012 16:03:47

Exception Info:
19 Apr 2012 16:03:47 Class....... com.novell.zenworks.systemupdate.exceptions.System UpdateConnectionException
19 Apr 2012 16:03:47 Message..... Connection reset
19 Apr 2012 16:03:47 Logged at... UpdateStatusList...1586
19 Apr 2012 16:03:47 ============== Exception (end) =============================
19 Apr 2012 16:03:47 MessageUtil..........85 :Error: There was a failure when attempting to contact Novell Customer Center to retrieve available updates. Be sure that you have internet connectivity and that system update has been configured with the correct proxy information:
19 Apr 2012 16:03:47 ============== Exception (begin) ===========================
19 Apr 2012 16:03:47 Exception occured
com.novell.zenworks.systemupdate.exceptions.System UpdateConnectionException: Connection reset
at com.novell.zenworks.systemupdate.SystemUpdateUtil. _getSystemUpdateUrls(SystemUpdateUtil.java:638)
at com.novell.zenworks.systemupdate.SystemUpdateUtil. getSystemUpdateUrls(SystemUpdateUtil.java:510)
at com.novell.zenworks.datamodel.services.systemupdat e.SystemUpdateAdminImpl2.getAllAvailableSystemUpda tesFrom(SystemUpdateAdminImpl2.java:328)
at com.novell.zenworks.datamodel.services.systemupdat e.SystemUpdateAdminImpl2.getAllAvailableSystemUpda tes(SystemUpdateAdminImpl2.java:289)
at com.novell.zenworks.admin.pages.configuration.Upda teStatusList.checkforUpdatesMenuItem_Click(UpdateS tatusList.java:1582)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:592)
at com.novell.web.controls.WebControl.fireEvent(WebCo ntrol.java:1977)
at com.novell.web.controls.WebControl.fireEvent(WebCo ntrol.java:1952)
at com.novell.web.controls.MenuItem.raisePostBackEven t(MenuItem.java:304)
at com.novell.web.controls.Page.raisePostBackEvent(Pa ge.java:885)
at com.novell.web.controls.Page.raisePostBackEvents(P age.java:872)
at com.novell.web.controls.Page.internalProcessReques t(Page.java:584)
at com.novell.web.controls.Page.processRequest(Page.j ava:528)
at com.novell.zenworks.fw.web.internal.layout.Index.p rocessRequest(Index.java:586)
at com.novell.web.internal.controls.PageTag.doEndTag( PageTag.java:86)
at org.apache.jsp.jsp.index_jsp._jspService(index_jsp .java:181)
at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:98)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:803)
at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:328)
at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:315)
at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:265)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:803)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.ApplicationDispatcher.inv oke(ApplicationDispatcher.java:691)
at org.apache.catalina.core.ApplicationDispatcher.pro cessRequest(ApplicationDispatcher.java:469)
at org.apache.catalina.core.ApplicationDispatcher.doF orward(ApplicationDispatcher.java:364)
at org.apache.catalina.core.ApplicationDispatcher.for ward(ApplicationDispatcher.java:301)
at com.novell.web.NJWCServlet.serviceImpl(NJWCServlet .java:97)
at com.novell.zenworks.fw.web.internal.ZENworksServle t.service(ZENworksServlet.java:84)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:803)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:188)
at com.novell.zenworks.webservice.lib.CrossScriptingF ilter.doFilter(CrossScriptingFilter.java:25)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:188)
at com.patchlink.sapphire.web.pages.vulnerability.ses sion.HibernateSessionFilter.doFilter(HibernateSess ionFilter.java:75)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:210)
at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:174)
at org.apache.catalina.authenticator.AuthenticatorBas e.invoke(AuthenticatorBase.java:525)
at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:117)
at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:108)
at com.novell.zenworks.tomcat.ZENRequestValve.invoke( ZENRequestValve.java:1302)
at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:151)
at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:870)
at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:665)
at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:528)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:81)
at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:685)
at java.lang.Thread.run(Thread.java:595)
Caused by: java.net.SocketException: Connection reset
at java.net.SocketInputStream.read(SocketInputStream. java:168)
at com.sun.net.ssl.internal.ssl.InputRecord.readFully (InputRecord.java:293)
at com.sun.net.ssl.internal.ssl.InputRecord.read(Inpu tRecord.java:331)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRec ord(SSLSocketImpl.java:782)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.perform InitialHandshake(SSLSocketImpl.java:1089)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.writeRe cord(SSLSocketImpl.java:618)
at com.sun.net.ssl.internal.ssl.AppOutputStream.write (AppOutputStream.java:59)
at java.io.BufferedOutputStream.flushBuffer(BufferedO utputStream.java:65)
at java.io.BufferedOutputStream.flush(BufferedOutputS tream.java:123)
at org.apache.commons.httpclient.methods.StringReques tEntity.writeRequest(StringRequestEntity.java:150)
at org.apache.commons.httpclient.methods.EntityEnclos ingMethod.writeRequestBody(EntityEnclosingMethod.j ava:495)
at org.apache.commons.httpclient.HttpMethodBase.write Request(HttpMethodBase.java:1973)
at org.apache.commons.httpclient.HttpMethodBase.execu te(HttpMethodBase.java:993)
at org.apache.commons.httpclient.HttpMethodDirector.e xecuteWithRetry(HttpMethodDirector.java:397)
at org.apache.commons.httpclient.HttpMethodDirector.e xecuteMethod(HttpMethodDirector.java:170)
at org.apache.commons.httpclient.HttpClient.executeMe thod(HttpClient.java:396)
at org.apache.commons.httpclient.HttpClient.executeMe thod(HttpClient.java:324)
at com.novell.zenworks.systemupdate.HttpHelper._execu teHttpMethod(HttpHelper.java:195)
at com.novell.zenworks.systemupdate.HttpHelper._execu teHttpMethod(HttpHelper.java:244)
at com.novell.zenworks.systemupdate.HttpHelper.execut eHttpMethod(HttpHelper.java:147)
at com.novell.zenworks.systemupdate.HttpHelper.getUrl AsString(HttpHelper.java:47)
at com.novell.zenworks.systemupdate.SystemUpdateUtil. _getSystemUpdateUrls(SystemUpdateUtil.java:616)
... 55 more
19 Apr 2012 16:03:47

Exception Info:
19 Apr 2012 16:03:47 Class....... com.novell.zenworks.systemupdate.exceptions.System UpdateConnectionException
19 Apr 2012 16:03:47 Message..... Connection reset
19 Apr 2012 16:03:47 Logged at... Messages............316
19 Apr 2012 16:03:47 ============== Exception (end) =============================