Hi There!

We have a site which was previously running GW8SP2 and have recently upgraded to GW2012. Even prior to the upgrade the process by which this users law application was sending email wasn't working with Groupwise, but I had hoped perhaps GW2012 might resolve or help solve the problem.

Essentially from within the application you tell it to send the selected item via email, it opens a dialog box whereby you can select the profile you want to use. When you click OK, the application hangs and that's the end.

I am trying to determine if the application is using some outdated method for calling for the mail handler, and wondered if anyone was familar with the different types and which one offers a choice of mail mapi profile prior to creating the new email?

Thanks in advance.

The user is running XP Pro fully patched.