not sure of next steps on this one. logged in as root and providing
'Administrator' credentials to zman.

zman supf produces:

The requested patch of update 5011020000fc50000000002012030723 has been
initiated. A System Message will be logged for the current server when
it completes.

here's what i'm seeing in loader-messages.log:

[DEBUG] [4/30/12 11:46:36 AM] [] [Loader.SystemUpdateModule] [39] []
[FINE: Starting r
unUpdatePatchAction, data:
<PatchContentData><UpdateGUID>5011020000fc50000000 002012030
723</UpdateGUID><BaseURL>file:///tmp/ZCM_11.2.0_TID7000930/ZCM_11.2.0_20120409_754483.
zip</BaseURL><PatchEntry ContentID="15ef3f90084888b1617e37dbb9174c36"
FilePath="file:/
//tmp/ZCM_11.2.0_TID7000930/ZCM_11.2.0_20120409_754483.zip/msi/novell-zenworks-actionh
andlers-11.2.0.16828.msi" /></PatchContentData>] [] []
[DEBUG] [4/30/12 11:46:36 AM] [] [Loader.SystemUpdateModule] [39] []
[FINE: Updating c
ontent 15ef3f90084888b1617e37dbb9174c36 with
msi/novell-zenworks-actionhandlers-11.2.0
..16828.msi] [] []
[DEBUG] [4/30/12 11:46:36 AM] [] [Loader.SystemUpdateModule] [39] []
[FINE: Existing c
ontent file:
/var/opt/novell/zenworks/content-repo/system-update/5011020000fc500000000
02012030723/msi/novell-zenworks-actionhandlers-11.2.0.16054.msi] [] []
[DEBUG] [4/30/12 11:46:36 AM] [] [Loader.SystemUpdateModule] [39] []
[FINE: New conten
t file:
/var/opt/novell/zenworks/content-repo/system-update/5011020000fc50000000002012
030723/msi/novell-zenworks-actionhandlers-11.2.0.16828.msi] [] []
[DEBUG] [4/30/12 11:46:36 AM] [] [Loader.SystemUpdateModule] [39] []
[FINE: Checksum o
f existing content file:
a0842e54b7409d1120039117d6221b2776f2d7a1c7164996e3 f65a0331a42
ac8] [] []
[DEBUG] [4/30/12 11:46:36 AM] [] [Loader.SystemUpdateModule] [39] []
[FINE: Checksum o
f patch content file:
c5778e472571e9ff80419439b6937a21c3a6a6c62b910bdacc c75ed384f74357
] [] []
[ERROR] [4/30/12 11:46:36 AM] [] [Loader.SystemUpdateModule] [39] [Error
occurred whil
e trying to patch the update] [Error occurred while trying to patch the
update] [java.
io.FileNotFoundException:
/var/opt/novell/zenworks/content-repo/system-update/50110200
00fc50000000002012030723/msi/novell-zenworks-actionhandlers-11.2.0.16828.msidownloadin
g (Permission denied)
at java.io.FileOutputStream.open(Native Method)
at java.io.FileOutputStream.<init>(FileOutputStream.j ava:179)
at java.io.FileOutputStream.<init>(FileOutputStream.j ava:131)
at
com.novell.zenworks.systemupdate.ZipHelper.getUrlA sFile(ZipHelper.java:173)
at
com.novell.zenworks.loader.modules.queue.handlers. PatchUpdateHandler.runUpd
atePatchAction(PatchUpdateHandler.java:188)
at
com.novell.zenworks.loader.modules.queue.handlers. PatchUpdateHandler.proces
sAction(PatchUpdateHandler.java:56)
at
com.novell.zenworks.loader.modules.queue.runner.Qu eueThreadWorker.processAc
tion(QueueThreadWorker.java:212)
at
com.novell.zenworks.loader.modules.queue.runner.Qu eueThreadWorker.run(Queue
ThreadWorker.java:143)
at
java.util.concurrent.ThreadPoolExecutor$Worker.run Task(ThreadPoolExecutor.j
ava:886)
at
java.util.concurrent.ThreadPoolExecutor$Worker.run (ThreadPoolExecutor.java:
908)
at java.lang.Thread.run(Thread.java:662)
] []