Hi Guys,

Any advice with this issue would be great - currently the system can't be used in production until we can get the system updates working.

Description: New installation ZCM 11 SP2 (one server, embedded db)

SLES11 SP1

SLES NCC activation successful, zypper showing expected lists

ZCM install; no issues

ZCM product license activation successful

ZCM system update activation fails with: An error occurred while trying to connect to NCC server

TID Support | An error occurred while trying to connect to NCC server suggests restarting the services, tried many times including server restarts, all attempts at activation fail the same way.

From zcc log:
Exception Info:
15 May 2012 16:36:59 Class....... com.novell.zenworks.systemupdate.exceptions.Update EntitlementException
15 May 2012 16:36:59 Message..... The host did not accept the connection within timeout of 20000 ms

15 May 2012 16:36:59 ============== Exception (begin) ===========================
15 May 2012 16:36:59 Exception occured
com.novell.zenworks.systemupdate.exceptions.Update EntitlementException: The host did not accept the connection within timeout of 20000 ms
at com.novell.zenworks.systemupdate.SystemUpdateNCCAc tivation.registerWithNCC(SystemUpdateNCCActivation .java:158)
at com.novell.zenworks.systemupdate.SystemUpdateNCCAc tivation.registerWithNCC(SystemUpdateNCCActivation .java:80)
at com.novell.zenworks.admin.pages.settings.SUMainten anceConfigureDialog.activateMaintenance(SUMaintena nceConfigureDialog.java:86)
at com.novell.zenworks.admin.pages.settings.SUMainten anceConfigureDialog.validateActivationCode(SUMaint enanceConfigureDialog.java:51)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.novell.web.controls.CustomValidator.evaluateIs Valid(CustomValidator.java:148)
at com.novell.web.controls.BaseValidator.validate(Bas eValidator.java:298)
at com.novell.web.controls.Page.validate(Page.java:40 1)
at com.novell.web.controls.BasePostbackControl.isRequ estValid(BasePostbackControl.java:515)
at com.novell.web.controls.Button.raisePostBackEvent( Button.java:471)
at com.novell.web.controls.Page.raisePostBackEvent(Pa ge.java:1064)
at com.novell.web.controls.Page.raisePostBackEvents(P age.java:1051)
at com.novell.web.controls.Page.internalProcessReques t(Page.java:723)
at com.novell.web.controls.Page.processRequest(Page.j ava:667)
at com.novell.zenworks.fw.web.internal.layout.Index.p rocessRequest(Index.java:631)
at com.novell.web.internal.controls.PageTag.doEndTag( PageTag.java:86)
at org.apache.jsp.jsp.index_jsp._jspService(index_jsp .java:186)
at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:717)
at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:377)
at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:313)
at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:260)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:717)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.ApplicationDispatcher.inv oke(ApplicationDispatcher.java:646)
at org.apache.catalina.core.ApplicationDispatcher.pro cessRequest(ApplicationDispatcher.java:436)
at org.apache.catalina.core.ApplicationDispatcher.doF orward(ApplicationDispatcher.java:342)
at org.apache.catalina.core.ApplicationDispatcher.for ward(ApplicationDispatcher.java:302)
at com.novell.web.NJWCServlet.serviceImpl(NJWCServlet .java:97)
at com.novell.zenworks.fw.web.internal.ZENworksServle t.service(ZENworksServlet.java:84)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:717)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:206)
at com.patchlink.sapphire.web.pages.vulnerability.ses sion.HibernateSessionFilter.doFilter(HibernateSess ionFilter.java:75)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:191)
at org.apache.catalina.authenticator.AuthenticatorBas e.invoke(AuthenticatorBase.java:563)
at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:109)
at com.novell.zenworks.tomcat.ZENRequestValve.invoke( ZENRequestValve.java:1293)
at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:298)
at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:857)
at org.apache.coyote.http11.Http11Protocol$Http11Conn ectionHandler.process(Http11Protocol.java:588)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run( JIoEndpoint.java:489)
at java.lang.Thread.run(Thread.java:662)
15 May 2012 16:36:59

Exception Info:
15 May 2012 16:36:59 Class....... com.novell.zenworks.systemupdate.exceptions.Update EntitlementException
15 May 2012 16:36:59 Message..... The host did not accept the connection within timeout of 20000 ms
15 May 2012 16:36:59 Logged at... SUMaintenanceConfi..108
15 May 2012 16:36:59 ============== Exception (end) =============================

Using the browser on the SLES server, able to connect to https://secure-www.novell.com/home/
From server terminal session can successfully wget https://secure-www.novell.com/home/

A proxy server is configured in YAST

Interestingly, there is no News Alerts in the ZENworks News Alerts - updating has no effect.

Everything else with the SLES and ZCM installation appears to be working well.


Thanks
Andy