Hi All,

We have started to deploy new ipad 3 and iphone 4 to our executives and have come across a problem with one of them. No matter what we do, we cannot get any of her groupwise data appearing on either device.

We have removed and re-added the user to the service. Tried different devices, re-initialized the user and re-sync'd the devices, but all with the same result. From within the admin console everything looks fine. The user is listed as sync'd, the devices are registered against the user, but nothing appears on the devices.

According to the monitor page of the Groupwise connector, this user has 900+ events processed. However, when we look at the monitor page of the mobility connector, the user stats are all 0 except for "Connector Events Synchronized to Device" with a reading of 10. The folder list also lists 0s for both the pending and sync'd items columns.

We are running Novell Data Synchronizer 1.2 build 579

Any advice would be appreciated.