if our clients (win7+zcm 11.2 agent) login from our internal network where they can reach the zcm servers everything is fine with login.

But if they are at home and have LAN or WLAN and make a local login (not even a novell login) the step where the little zen agent 11.2 pop ups show up takes nearly 10 minutes. Work around is to unplug LAN-cable or turn off wlan, make login and then turn it on.

The agent probably tries to get to the zcm servers, but obviously cannot reach them from where people are at home.
Is there any way to solve this 10-15 min wait period? Perhaps setting a timeout (where?) or configuring the agent not to contact the zcm servers during local login (how) or any other solution?

any help would be appreciated.