Hello All

I have setup the basics of the Service Desk using the appliance version.
Wasnt very hard good instructions

I have test users, test techs a test supervisor and test manager etc

I can login as everyone etc no problem

When I create an incident via email it creates the ticket no problem BUT
when I connect in as the tech (or supervisor) i see that the TYPE in the
ITEM section is UNKNOWN and when I click EIDT i cant change that and
because of that I cant change anything in the ticket because I always get;

"There was a problem saving the Incident. Please assign a real item"

So now im stuck i cant assign to tech i cant do anything to the incident

any suggestions?