Hello,

I brief description of my environment:

- 5 Primary Servers, on Windows 2008 Sp2 x64
- 1 Dedicated SQL server 2005 SP4
- ZCM 10.3.1

I'm upgrading my environment from ZCM 10.3.1 to 11.2. I followed these steps:

- Upgrade SQL Server to 2008 R2 SP1
- Start the upgrade process to ZCM 11.2 on one of my primary servers. All seems Ok, but at the statge Upgrading Packages, 98% I get an error.

I check the system-update.log and check this error:

DEBUG;;;Starting process: e:\Program Files (x86)\Novell\ZENworks\bin\novell-zenworks-configure.bat Option : -c QueryGpContextUpdateConfigureAction -nopause
DEBUG;;;The exit code of the process is -1
ERROR;ERROR_STARTING_PROCESS;e:\Program Files (x86)\Novell\ZENworks\bin\novell-zenworks-configure.bat,The exit code of the process did not match with success codes.;

DEBUG;;;An error occured during command execution...details should have already been logged
INSTALLING;INSTALLING_PERCENTAGE;98;
DEBUG;;;Attempting to resolve variable: ZENWORKS_BIN
DEBUG;;;Attempting to resolve variable: ZENWORKS_BIN
DEBUG;;;Attempting to resolve variable: ZENWORKS_WORK
DEBUG;;;Attempting to resolve variable: UPDATE_GUID
DEBUG;;;Starting process: e:\Program Files (x86)\Novell\ZENworks\bin\novell-zenworks-configure.bat Option : -c LpmServerPropertiesRestoreAction -Dsu.backupfolder.path="e:\Program Files (x86)\Novell\ZENworks\work/system-update/5011020000fc50000000002012030723" -nopause
DEBUG;;;The exit code of the process is 0
INSTALLING;INSTALLING_PERCENTAGE;99;
DEBUG;;;Attempting to resolve variable: ZENWORKS_CONF
DEBUG;;;Attempting to resolve variable: ZENWORKS_CONF
DEBUG;;;Attempting to delete file: e:\Program Files (x86)\Novell\ZENworks\conf/components.properties
DEBUG;;;looking for :e:\Program Files (x86)\Novell\ZENworks\conf\components.properties. Exists: True
DEBUG;;;e:\Program Files (x86)\Novell\ZENworks\conf/components.properties is a file attempting to delete
INSTALLING;INSTALLING_PERCENTAGE;99;
DEBUG;;;The service(s)/process(es) [Novell ZENworks Services Monitor] will not be started since a reboot is pending.
DEBUG;;;Will skip running the command 'Novell ZENworks Services Monitor' as we are running from Upgrade Installer
INSTALLING;INSTALLING_PERCENTAGE;100;
FINISHED_WITH_ERROR;ERROR_DURING_INSTALL;;

Please how I can solve it ??

Thanks in advanced