I'm working with a customer that needs to report on "Shoretel
Communicator" program. Being a well known voip solution I thought it
would be recognized by ZCM 11.2 Software Inventory, but it's not.
Is there a way to submit information about this software so that it
makes it to the next PRU update?

I noticed the posting about inventory in 11.3 scanning Add/Remove
Programs (or Programs and Features in Win7), you got another vote for
that. I'm surprised it doesn't do that already.