Searched forums with no luck, anyone run into this problem?

I have a user who likes to set up folders in his GroupWise 2012 client (on Windows XP) to show To and From columns as the first two columns in his folder view. When he changes a folder and saves the changes in the Properties/Display/Custom Settings, everything looks fine. The next day when he gets into his client and goes to the folder he changed, the changes (adding the To/From columns) are gone. The really strange thing is they are only gone "most of the time", at other times the changes stick and do not have to be redone. User has found nothing consistent about why changes are sometimes forgotten and other times remembered.

Thanks ahead for any ideas.