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Thread: Primary Server "UNINITIALIZED" and no config location

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    Join Date
    Oct 2011
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    Unhappy Primary Server "UNINITIALIZED" and no config location

    Hi all,

    Hoping someone can help point me in the right direction here as an SR is not an option for me.

    Just some background first. We have a single primary server running on SLES 11 SP1 with an external Microsoft SQL 2008 database. The current ZCM version for the zone is 11.2.1. Since we don't require different network locations we just have the default ~unknown~ location setup in ZCC which is working fine for workstations.

    As I've been in the process of trying to update our zone to 11.2.2 I've noticed a problem with our primary server.

    The import of the update went OK, it becomes "Ready" in the ZCC and I go to deploy it to our primary server and it gets stuck on "Update Assigned," which tells me to refresh the agent on the device.

    I do so, and have tried with both the ZCC "refresh server" action as well as zac ref bypasscache on the server itself. But the server never seems to successfully refresh. Its last contact date according to ZCC is November 7th, but the agent connection icon is green. Using the ZCC to "refresh server" it will either get stuck on "Connected" and never seem to finish no matter how long I leave it for or it errors out at "Connecting" saying it expired.

    The output for zac cl and zac agp are as follows:

    ---------------------------------------------------------------------------

    hostname:~ # zac agp

    Processing Command: agp

    ZENworks Adaptive Agent Properties:

    Device Address: xx.xx.xx.xxx

    Configuration Location Unavailable
    Device State: UNINITIALIZED
    Last Contact With Server: Fri Dec 21 02:58:10 CST 2012
    Next Contact With Server: Fri Dec 21 14:58:10 CST 2012
    Primary User: root
    ZENworks Adaptive Agent Version 11.2.1.6382
    JRE Version: 1.6.0_24
    Operating System: SUSE Linux Enterprise Server 11

    ---------------------------------------------------------------------------

    hostname:~ # zac cl
    Processing Command: cl

    Failed to retrieve the current location for the device.

    ---------------------------------------------------------------------------

    After issuing a zac ref bypasscache command:

    hostname:~ # zac ref bypasscache

    Processing Command: ref

    Refreshing device information...

    Device refresh is complete.

    Device refresh completed after 4062.198 seconds.

    Total refresh time: 4062.208 seconds.

    And the zmd-messages.log file contains the following:

    [Debug] [12/21/2012 09:28:15.593] [] [2317] [ZenworksAgent] [753] [ResourceManager] [Ping, call for uri 'https://(0:0:0:0:0:0:0:1):443/zenworks-registration/registration' complete, time: 1805000 ms] [] []
    [Debug] [12/21/2012 09:28:15.593] [] [2317] [ZenworksAgent] [753] [ResourceManager] [ResourceManager, final ping state for host 'localhost' : BAD and resource BAD] [] []
    [Debug] [12/21/2012 09:28:15.594] [] [2317] [ZenworksAgent] [753] [ResourceManager] [Attempting to retrieve resource from 'null'] [] []
    [Debug] [12/21/2012 09:28:15.594] [] [2317] [ZenworksAgent] [753] [ResourceManager] [Attempting to retrieve resource from 'null'] [] []
    [Debug] [12/21/2012 09:28:15.594] [] [2317] [ZenworksAgent] [753] [ZMD] [getCurrentURI = null] [] []
    [Debug] [12/21/2012 09:28:15.595] [] [2317] [ZenworksAgent] [604] [ResourceManager] [getGoodResource Locations are (https://localhost:443, https://127.0.0.1:443)] [] []
    [Debug] [12/21/2012 09:28:15.596] [] [2317] [ZenworksAgent] [604] [ResourceManager] [ResourceManager, final ping state for host 'localhost' : BAD and resource BAD] [] []
    [Debug] [12/21/2012 09:28:15.596] [] [2317] [ZenworksAgent] [604] [ResourceManager] [ResourceManager, final ping state for host '127.0.0.1' : BAD and resource BAD] [] []
    [Debug] [12/21/2012 09:28:15.597] [] [2317] [ZenworksAgent] [604] [ResourceManager] [Attempting to retrieve resource from 'null'] [] []
    [Debug] [12/21/2012 09:28:15.597] [] [2317] [ZenworksAgent] [604] [ResourceManager] [Attempting to retrieve resource from 'null'] [] []
    [Debug] [12/21/2012 09:28:15.597] [] [2317] [ZenworksAgent] [604] [ServerConfigInfo::serverURL] [stableURL:null] [] []
    [Debug] [12/21/2012 09:28:15.598] [] [2317] [ZenworksAgent] [604] [TFTPQuicktaskHandler::Refresh] [Primary server host/port info to check the last quick task status : null] [] []
    [Debug] [12/21/2012 09:28:15.598] [] [2317] [ZenworksAgent] [753] [ResourceManager] [getGoodResource Locations are (https://127.0.0.1:443/zenworks-regis...registration)] [] []
    [Debug] [12/21/2012 09:28:15.598] [] [2317] [ZenworksAgent] [604] [RefreshMgr] [(Thread=604; SessionId=999; RefreshType=PartialRefresh) Finished Refreshing ISSTFTPQuicktaskHandler: 1,803,637 ms] [] []
    [Debug] [12/21/2012 09:28:15.599] [] [2317] [ZenworksAgent] [753] [ResourceManager] [ResourceManager, final ping state for host '127.0.0.1' : BAD and resource BAD] [] []
    [Debug] [12/21/2012 09:28:15.599] [] [2317] [ZenworksAgent] [604] [RefreshMgr] [clean up service refs] [] []
    [Debug] [12/21/2012 09:28:15.599] [] [2317] [ZenworksAgent] [753] [ResourceManager] [Attempting to retrieve resource from 'null'] [] []
    [Debug] [12/21/2012 09:28:15.600] [] [2317] [ZenworksAgent] [753] [ResourceManager] [Attempting to retrieve resource from 'null'] [] []
    [Debug] [12/21/2012 09:28:15.600] [] [2317] [ZenworksAgent] [753] [ZMD] [getCurrentURI = null] [] []

    And I just noticed the following:

    [Debug] [12/21/2012 09:28:15.607] [] [2317] [ZenworksAgent] [753] [OSInfo] [java.io.FileNotFoundException: /etc/opt/novell/zenworks/ostargets.xml (No such file or directory)
    [Debug] [12/21/2012 09:28:15.607] [] [2317] [ZenworksAgent] [753] [OSInfo] [No OS targets available, sticking to old one if available.] [] []
    [Debug] [12/21/2012 09:28:16.225] [] [2317] [ZenworksAgent] [604] [RefreshMgr] [(Thread=604; SessionId=999; RefreshType=PartialRefresh) com.novell.zenworks.agent.core.zmd.services.intern al.ServiceManagementRefreshHandler returned in 622 ms] [] []
    [Debug] [12/21/2012 09:28:16.225] [] [2317] [ZenworksAgent] [753] [DeviceRegistrationRefreshHandler] [***************** Exception Dump ***********************] [] []
    [Debug] [12/21/2012 09:28:16.226] [] [2317] [ZenworksAgent] [753] [DeviceRegistrationRefreshHandler] [Exception registering device during general refresh.] [] []
    [Debug] [12/21/2012 09:28:16.226] [] [2317] [ZenworksAgent] [753] [DeviceRegistrationRefreshHandler] [------------------------------------------------------------------------------------] [] []
    [Debug] [12/21/2012 09:28:16.226] [] [2317] [ZenworksAgent] [753] [DeviceRegistrationRefreshHandler] [Message: Device OS target not supported!] [] []
    [Debug] [12/21/2012 09:28:16.226] [] [2317] [ZenworksAgent] [753] [DeviceRegistrationRefreshHandler] [Exception Type: class com.novell.zenworks.agent.core.zmd.exceptions.ZenE xception] [] []
    [Debug] [12/21/2012 09:28:16.227] [] [2317] [ZenworksAgent] [753] [DeviceRegistrationRefreshHandler] [Stack: com.novell.zenworks.agent.core.registration.impl.D eviceDetails.getDeviceInformation(DeviceDetails.ja va:247)] [] []
    [Debug] [12/21/2012 09:28:16.227] [] [2317] [ZenworksAgent] [753] [DeviceRegistrationRefreshHandler] [------------------------------------------------------------------------------------] [] []
    [Debug] [12/21/2012 09:28:16.227] [] [2317] [ZenworksAgent] [753] [DeviceRegistrationRefreshHandler] [***************** End Exception Dump ***********************] [] []
    Last edited by xvastx; 21-Dec-2012 at 12:06 AM.

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