We have ZENworks 11.2.2

One of the scripted imaging bundles fails to install on new workstations.
It worked for one workstation, than stopped.
Pre-boot policy decides that there is no work to do.
I checked :
- Other bundles (different types of machine) are OK
- Bundle is enabled (happened before on another bundle that it was disabled therefore it did not apply)
- Workstation with same name or IP or MAC address or UID does not exist in Zenworks zone
- ZISD on the workstation is cleared before imaging
- Preboot service hardware rule is enabled and proprely set up (Product name contains 9196)
- Detected hardware reports "Product name: 9196CTO"
- Tried to image three different machines of same hardware configuration and model with same outcome.

Has anybody any idea where and how to find out why preboot policy decides that there is no work to do ?


I'm attaching relevant parts of prebootup.log, novell-pbserv.log, novell-zmgprebootpolicy.log (ip addresses are removed)

---------------------------
prebootlookup.log

[1/29/13 10:35:53 AM] [PWLS.dP] Bytes read: 5Total Content Length:5
[1/29/13 10:35:53 AM] [PWLS.dP] Request received: LicenseCheck
[1/29/13 10:35:53 AM] [PWLS.hLC]
[1/29/13 10:35:53 AM] [PWLS.dP] Bytes read: 84Total Content Length:84
[1/29/13 10:35:53 AM] [PWLS.dP] Request received: GetPXEMenuState
[1/29/13 10:35:53 AM] [PWLS.hGPMS]
menuStateStr = PXE_MENU_ALLOWED
[1/29/13 10:35:53 AM] [PWLS.dP] Bytes read: 15Total Content Length:15
[1/29/13 10:35:53 AM] [PWLS.dP] Request received: GetPXEFilePath
[1/29/13 10:35:53 AM] [PWLS.hGPFP]
[1/29/13 10:35:56 AM] [PWLS.dP] Bytes read: 5Total Content Length:5
[1/29/13 10:35:56 AM] [PWLS.dP] Request received: LicenseCheck
[1/29/13 10:35:56 AM] [PWLS.hLC]
[1/29/13 10:35:56 AM] [PWLS.dP] Bytes read: 865Total Content Length:865
[1/29/13 10:35:56 AM] [PWLS.dP] Request received: GetPrebootPBIName
[1/29/13 10:35:56 AM] [PWLS.hGPPN]
[1/29/13 10:35:56 AM] [gPPBI] Ignore Device Reconcile flag has been set to false in config.xml
[1/29/13 10:35:56 AM] [gPPBI] Ignore Device Reconcile flag in not set.Hence checking for Workstation object with matching MAC/Serial number
[1/29/13 10:35:56 AM] [I:gWTD]
[1/29/13 10:35:56 AM] [I:gWTD] workType: WORK_TYPE_NONE
[1/29/13 10:35:56 AM] [I:gWTD] !wtd


----------------------------------
novell-pbserv.log
Tue Jan 29 10:35:53 2013 -- [LicenseCheck] Checking Imaging License
Tue Jan 29 10:35:53 2013 -- [RNT] Server GUID is: 957cefbc7a325bd4d355256d298ebe48
Tue Jan 29 10:35:53 2013 -- [RNT] Imaging License Info: 1
Tue Jan 29 10:35:53 2013 -- [LC] open connection, <server IP>
Tue Jan 29 10:35:53 2013 -- [PCV] received PROXY_CMD_VERSION
Tue Jan 29 10:35:53 2013 -- [HC] versions: 10, 10, 0
Tue Jan 29 10:35:53 2013 -- [PCV] done PROXY_CMD_VERSION
Tue Jan 29 10:35:53 2013 -- [PCPM] received PROXY_CMD_PREBOOT_MENU
Tue Jan 29 10:35:53 2013 -- [RPM]
Tue Jan 29 10:35:53 2013 -- [RPM] No dn-tn
Tue Jan 29 10:35:53 2013 -- [RPM] GWIL = 5176
Tue Jan 29 10:35:53 2013 -- [RPM] Workstation Information:
Dumping Workstation Information:
WorkstationInformation.signature ............ ZENWSINF
WorkstationInformation.version .............. 6
WorkstationInformation.length ............... 5176
WorkstationInformation.Chipset .............. Intel Core(TM)2 CPU 3000 Mhz
WorkstationInformation.Video ................ Intel Corporation Integrated Graphics Controller
WorkstationInformation.Network .............. Intel Corporation 82566DM-2 Gigabit Network Connection
WorkstationInformation.Soundcard ............ Intel Corporation HD Audio Controller
WorkstationInformation.Diskcontroller ....... Intel Corporation 2 port SATA IDE Controller
WorkstationInformation.MACAddress............ 00:1e:37:46:16:8a
WorkstationInformation.ipAddress ............ <workstation IP>
WorkstationInformation.BiosAssetTag .........
WorkstationInformation.BiosSerialnumber ..... LMCWMK1
WorkstationInformation.BiosVersion .......... LENOVO 2RKT44AUS 04/29/2008
WorkstationInformation.SystemManufacturer ... LENOVO
WorkstationInformation.ProductName .......... 9196CTO
WorkstationInformation.HarddriveSizeMB ...... 152627
WorkstationInformation.RAM .................. 2048
WorkstationInformation.BootMedia ............ 3
WorkstationInformation.zenPartitionType...... 0x00
Tue Jan 29 10:35:53 2013 -- [RPM] No DN
Tue Jan 29 10:35:53 2013 -- [RPM] Not a Member of this cell
Tue Jan 29 10:35:53 2013 -- [RPM] Do Not Get Referral list
Tue Jan 29 10:35:53 2013 -- [ZENIMGWEB-GPMS] Server GUID is: 957cefbc7a325bd4d355256d298ebe48
Tue Jan 29 10:35:53 2013 -- [RPM] DataFlags: 0
Tue Jan 29 10:35:53 2013 -- [RPM] PXE Menu State: PXE_MENU_KEY
Tue Jan 29 10:35:53 2013 -- [RPM] Image Server Address = 0.0.0.0
Tue Jan 29 10:35:53 2013 -- [RPM] action=1
Tue Jan 29 10:35:53 2013 -- [RPM] PFPS = 22
Tue Jan 29 10:35:53 2013 -- [RPM] data = 369098752
Tue Jan 29 10:35:53 2013 -- [RPM] pFilePatth=p
Tue Jan 29 10:35:53 2013 -- [PCPM] done, PROXY_CMD_PREBOOT_MENU
Tue Jan 29 10:35:53 2013 -- [PCC] received PROXY_CMD_CLOSE
Tue Jan 29 10:35:53 2013 -- [PCC] done PROXY_CMD_CLOSE
Tue Jan 29 10:35:53 2013 -- [LC] close connection, <server IP>
Tue Jan 29 10:35:53 2013 -- [ECC] CS
Tue Jan 29 10:35:56 2013 -- [LicenseCheck] Checking Imaging License
Tue Jan 29 10:35:56 2013 -- [RNT] Server GUID is: 957cefbc7a325bd4d355256d298ebe48
Tue Jan 29 10:35:56 2013 -- [RNT] Imaging License Info: 1
Tue Jan 29 10:35:56 2013 -- [LC] open connection, <server IP>
Tue Jan 29 10:35:56 2013 -- [PCV] received PROXY_CMD_VERSION
Tue Jan 29 10:35:56 2013 -- [HC] versions: 10, 10, 0
Tue Jan 29 10:35:56 2013 -- [PCV] done PROXY_CMD_VERSION
Tue Jan 29 10:35:56 2013 -- [PCGPBIN] received PROXY_CMD_PREBOOT_GETPBINAME
Tue Jan 29 10:35:56 2013 -- [RPBIN] DN = <null>
Tue Jan 29 10:35:56 2013 -- [RPBIN] GWIL = 5176
Tue Jan 29 10:35:56 2013 -- [RPBIN] Workstation Information:
Dumping Workstation Information:
WorkstationInformation.signature ............ ZENWSINF
WorkstationInformation.version .............. 6
WorkstationInformation.length ............... 5176
WorkstationInformation.Chipset .............. Intel Core(TM)2 CPU 3000 Mhz
WorkstationInformation.Video ................ Intel Corporation Integrated Graphics Controller
WorkstationInformation.Network .............. Intel Corporation 82566DM-2 Gigabit Network Connection
WorkstationInformation.Soundcard ............ Intel Corporation HD Audio Controller
WorkstationInformation.Diskcontroller ....... Intel Corporation 2 port SATA IDE Controller
WorkstationInformation.MACAddress............ 00:1e:37:46:16:8a
WorkstationInformation.ipAddress ............ <workstation IP>
WorkstationInformation.BiosAssetTag .........
WorkstationInformation.BiosSerialnumber ..... LMCWMK1
WorkstationInformation.BiosVersion .......... LENOVO 2RKT44AUS 04/29/2008
WorkstationInformation.SystemManufacturer ... LENOVO
WorkstationInformation.ProductName .......... 9196CTO
WorkstationInformation.HarddriveSizeMB ...... 152627
WorkstationInformation.RAM .................. 2048
WorkstationInformation.BootMedia ............ 3
WorkstationInformation.zenPartitionType...... 0x00
Tue Jan 29 10:35:56 2013 -- [RPBIN] PSI size = 164
Tue Jan 29 10:35:56 2013 -- [RPBIN] Received PrebootState Information:

Dumping PrebootStateInformation:
PrebootStateInformation.signature ............ ZENPBINF
Structure Version ... 3
Structure Length ... 164
Version ............... 0
Flags ................. 0
State ................. 0
Tree ID ................
Job ID ................
Task ID ................ 0
Task Completion Code ... 0
Tue Jan 29 10:35:56 2013 -- [RPBIN] LII size = 1060
Tue Jan 29 10:35:56 2013 -- [RPBIN] No DN
Tue Jan 29 10:35:56 2013 -- [RPBIN] Not a Member of this cell
Tue Jan 29 10:35:56 2013 -- [RPBIN] Get Referral list
Tue Jan 29 10:35:56 2013 -- [ZENIMGWEB-GPPBIN] Server GUID is: 957cefbc7a325bd4d355256d298ebe48
Tue Jan 29 10:35:56 2013 -- [RPBIN] GPPBIN returned 0
Tue Jan 29 10:35:56 2013 -- [RPBIN] GPPBIN PBIFlags returned 0

Dumping PrebootStateInformation:
PrebootStateInformation.signature ............ ZENPBINF
Structure Version ... 3
Structure Length ... 164
Version ............... 0
Flags ................. 0
State ................. 0
Tree ID ................
Job ID ................
Task ID ................ 0
Task Completion Code ... 0
Tue Jan 29 10:35:56 2013 -- [RPBIN] Image Server Address = 0.0.0.0
Tue Jan 29 10:35:56 2013 -- [RPBIN] Send zero (0) if there is no work assigned
Tue Jan 29 10:35:56 2013 -- [RPBIN] GPPBIN PBIFlags=0
Tue Jan 29 10:35:56 2013 -- [RPBIN] Send zero2 (0) if there is no work assigned
Tue Jan 29 10:35:56 2013 -- [PCGPBIN] done, PROXY_CMD_PREBOOT_GETPBINAME
Tue Jan 29 10:35:56 2013 -- [PCC] received PROXY_CMD_CLOSE
Tue Jan 29 10:35:56 2013 -- [PCC] done PROXY_CMD_CLOSE
Tue Jan 29 10:35:56 2013 -- [LC] close connection, <server IP>
Tue Jan 29 10:35:56 2013 -- [ECC] CS

-------------------------------
novell-zmgprebootpolicy.log

Received an OPCODE_OPEN_SERVICE packet from <workstation IP>
Setting protocol version for <workstation IP> to 2
The selected port is 25727
Sent an OPCODE_OPEN_SERVICE ACK packet to <workstation IP>
Thread started for <workstation IP>
Recvd packet 1 of 1 (len = 0, offset = 0, total = 0)
Received an OPCODE_REQ_CUSTOM_DATA_SIGNATURE packet from <workstation IP>
Sent an OPCODE_REQ_CUSTOM_DATA_SIGNATURE ACK packet to <workstation IP>
Recvd packet 1 of 1 (len = 405, offset = 0, total = 405)
Received an OPCODE_REQ_PXE_MENU packet from <workstation IP>
0000 5a 49 53 44 0b 00 00 00 20 01 00 00 00 00 00 00 ZISD.... ......
0010 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ...............
0020 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ...............
0030 f0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ...............
0040 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ...............
0050 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ...............
0060 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ...............
0070 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ...............
0080 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ...............
0090 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ...............
00a0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ...............
00b0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ...............
00c0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ...............
00d0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ...............
00e0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ...............
00f0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ...............
0100 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ...............
0110 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ...............


version ............ 11
flags .............. 0
DHCP ............... No
ipAddress .......... 0.0.0.0
subnet ............. 0.0.0.0
gateway ............ 0.0.0.0
wsTree .............
wsDN ...............
netbiosName ........
workgroup ..........
lastBaseImage ......
lastBaseImageTime .. 0
lastBaseImageSize .. 0
structLength ....... 240
sid ................ 0-0-0-140664473911296-140664473911296
advScript .......... 0
dnsServerCount ..... 0
dnsSuffix ..........
dnsHostname ........
wsID ...............
pxeWorkDN ..........
pxeWorkRevision .... 0
pxeTaskId .......... 0
pxeTaskState ....... 0
pxeTaskRetCode ..... 0
pxeTreeID ..........
lastBaseImageAddr .. 0x0
iAMT EnterpriseName.
isd revision ....... 0x0
************************************************** ***
Detected Hardware
************************************************** ***
Struct version: 0x2
System manufacturer: LENOVO
Product name: 9196CTO
Asset tag:
Serial number: LMCWMK1
Bios version information: LENOVO 2RKT44AUS 04/29/2008
RAM: 0x800 2048

Processor Count: 1
Intel Core(TM)2 CPU 3000 Mhz

Hard drive Count: 1
0x25433 152627

PCI device count: 20

<.... PCI devices info deleted .....>

************************************************** ***
Connecting to Preboot Server at <server IP>
Communication established with Preboot Server at <server IP>
The PXE menu state is HOTKEY_ONLY
The PXE menu file is pxemenu.txt
Disconnected from Preboot Server at <server IP>
Menu policy: Hotkey
Menu name: pxemenu.txt
New custom data: 0
Referred: 0
Sent an OPCODE_REQ_PXE_MENU ACK packet to <workstation IP>
Recvd packet 1 of 1 (len = 905, offset = 0, total = 905)
Received an OPCODE_REQ_CFG_NAME packet from <workstation IP>
0000 5a 49 53 44 0b 00 00 00 20 01 00 00 00 00 00 00 ZISD.... ......
0010 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ...............
0020 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ...............
0030 f0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ...............
0040 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ...............
0050 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ...............
0060 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ...............
0070 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ...............
0080 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ...............
0090 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ...............
00a0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ...............
00b0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ...............
00c0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ...............
00d0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ...............
00e0 00 00 00 00 00 00 00 00 00 00 00 00 ac 17 02 e4 ...............
00f0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ...............
0100 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ...............
0110 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ...............


version ............ 11
flags .............. 0
DHCP ............... No
ipAddress .......... 0.0.0.0
subnet ............. 0.0.0.0
gateway ............ 0.0.0.0
wsTree .............
wsDN ...............
netbiosName ........
workgroup ..........
lastBaseImage ......
lastBaseImageTime .. 0
lastBaseImageSize .. 0
structLength ....... 240
sid ................ 0-0-0-140664473911296-140664473911296
advScript .......... 0
dnsServerCount ..... 0
dnsSuffix ..........
dnsHostname ........
wsID ...............
pxeWorkDN ..........
pxeWorkRevision .... 0
pxeTaskId .......... 0
pxeTaskState ....... 0
pxeTaskRetCode ..... 0
pxeTreeID ..........
lastBaseImageAddr .. 0x0
iAMT EnterpriseName.
isd revision ....... 0x0
************************************************** ***
Detected Hardware
************************************************** ***
Struct version: 0x2
System manufacturer: LENOVO
Product name: 9196CTO
Asset tag:
Serial number: LMCWMK1
Bios version information: LENOVO 2RKT44AUS 04/29/2008
RAM: 0x800 2048

Processor Count: 1
Intel Core(TM)2 CPU 3000 Mhz

Hard drive Count: 1
0x25433 152627

PCI device count: 20

<.... PCI devices info deleted .....>

************************************************** ***
Connecting to Preboot Server at <server IP>
Communication established with Preboot Server at <server IP>
Disconnected from Preboot Server at <server IP>
Work assigned: 0
CFG name:
New custom data: 0
Kernel parms:
Referred: 0 for <workstation IP>
Sent an OPCODE_REQ_CFG_NAME ACK packet to <workstation IP>
Recvd packet 1 of 1 (len = 0, offset = 0, total = 0)
Received an OPCODE_CLOSE_SERVICE packet from <workstation IP>
Sent an OPCODE_CLOSE_SERVICE ACK packet to <workstation IP>
Thread ended time for <workstation IP>