We recently upgraded to GroupWise 2012 and have been getting complaints from some webaccess users regarding symbols that are showing up in certain e-mails. When using Internet Explorer and viewing the e-mail in HTML mode it appears that when the sender of the e-mail hit the return key twice, that empty line is showing up with 3 empty square boxes instead of a blank space. When viewing the same e-mail in Firefox, those empty boxes show up as �.

If you switch the e-mail over to plain text mode it appears normal.

Also when you view the e-mail using the Groupwise client, the e-mail appears like normal in HTML and plain text mode.

Any help on this would be appreciated.