We have ZCM 11.2.1 with the same agent on clients.
I've configured file transfer in the remote management policy to 'allow
files to be downloaded from managed device", but after deploying the
policy I still can't do it. The green arrow stays gray.
It's already 2 days since that change and still not enabled. I've
checked that the client has the the right version of the policy.
Does anyone have a suggestion?

Limor Kosovsky
The Hebrew University of Jerusalem