I am setting up a Service Desk Appliance, and have LDAP configured to
contact our eDirectory server. I have the groups set up and during the
test, it says 1 user and 1 supervisor to sync, which is correct. I do a
manual sync, and the 2 users are added to Service Desk. The problem is
that when I try to log in as either user, I get "Incorrect user name or
password. Please try again." I am not sure where to go from here.